Default 404 page still showing

  • Hey,

    I created a new page and selected that in the plugin settings, but the old default 404 page is still showing instead. I have done basic troubleshooting like trying different pages, deactiviting other plugins, clearing cache, etc, but still the same result.

    I’m using the GeneratePress theme which according to the authors have no compatibility issue with this plugin. Also, countless other users have used the plugin without the same issues.

    Is there anything else that can cause this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Eivind

    (@eivsemb)

    Update: I have done some more testing and noticed that if I change the permalink of any existing post/page, then when visiting the old URL I am actually seeing the correct 404 page (defined in the settings).

    However, the correct 404 page is NOT showing for URLs that never existed, for example website.com/asdfasdfasdf.

    Is this something you can look into? Looking forward to your reply.

    Robin Labadie

    (@robin-labadie)

    Hi,

    Same here, I think. Selected page doesn’t show as 404, still default 404 page.
    Website I’m working on: https://terageek.org/
    No error in server logs except for a 404…

    Tried disabling all plugins, no success.

    Maybe related to some other configuration. My guesses are:
    – wp-cron.php disabled in settings (enabled by an actual cron)
    – Plesk security enhancements for WordPress within its WordPress Toolkit that might block something
    – Custom URLs in WordPress settings (mine is “/%category%/%postname%/”)

    I’m not sure if that comes from the plugin or my config, though I don’t see myself changin any of the quoted guesses that might cause an incompatibility.

    Any help appreciated.

    Thanks

    Thread Starter Eivind

    (@eivsemb)

    I am now using a custom 404 page directly from the theme instead of this plugin. The plugin authors do not seem very interested in helping out since there have not been any replies since 6 weeks ago.

Viewing 3 replies - 1 through 3 (of 3 total)
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