Default Card not updating in Authorize.net

  • Resolved beck04

    (@beck04)


    5 years ago

    We are utilizing this plugin with Authorize.net to update the “Default” card feature to try and automatically update the ARB recurring subscriptions. I’m not seeing in the system where it’s updating that in the CIM in Authorize.net.

    I’ve installed the plugin, linked the API key & Transaction Key, but still not seeing where it’s linking, interested in some help.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author cardpaysolutions

    (@cardpaysolutions)

    Hello. We do not use Authorize.Net’s ARB in any way. We are compatible with the WooCommerce Subscriptions addon. You will see any cards that are used for a subscription in the CIM section of Authorize.Net’s interface. The WooCommerce Subscriptions addon uses the CIM profile to bill the recurring payments.

    Not sure what you mean by “Default” card. Please clarify if I did not understand your question. Thanks.

    CarolLeung

    (@carolleung)

    The Authorize CIM plugin was working fine during March 2019, but now whatever correct credit card information you put in, it shows “Payment error: Please check your credit card details and try again.”

    I contacted Authorize.net and said they did not receive any process code errors or transactions on their side because and that it is a coding error. Since we never where able to press “Place order” anyways.

    Why are they saying the ALL credit card are invalid…I tried 7 different credit card numbers, mastercard, visa, and discover, even debit card…they all show “Payment error: Please check your credit card details and try again.” Yes, I typed them correctly, I retyped them like a hundred times including CVV.

    I won’t even go to merchant or gateway so Authorize.net cannot detect anything.

    CarolLeung

    (@carolleung)

    Screenshot of error message

    Plugin Author cardpaysolutions

    (@cardpaysolutions)

    From what you describe, it sounds like we are either receiving no response from Authorize.Net or the response is an error. Here are a few things to check:

    1) Check that you correctly entered your API Login ID and Transaction Key in the plugin settings. You can find a link to these under the “My Account” section in your Authorize.Net account. You might want to generate a new Transaction Key just to make sure.

    2) In the WP Admin, go to WooCommerce -> Status. Under the “Server environmment” heading, look for “Remote post” and make sure it has a green check mark. If this shows an error, you will have to work with your web host to resolve.

    3) Try logging into your Authorize.Net account and go to the “virtual terminal” and run a small transaction using a real card. If you receive an error doing this that means there is a setup issue between Authorize.Net and your merchant service provider.

    Let me know if any of these help identify the issue.

    CarolLeung

    (@carolleung)

    Sorry, please delete all my comments in this posts.

    I realized I wasn’t starting a new topic and accidentally posted in someone else’s issue. I already started new topic

    • This reply was modified 5 years ago by CarolLeung.
Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Default Card not updating in Authorize.net’ is closed to new replies.