Default option produces errors

  • Resolved vahost

    (@vahost)


    4 years, 10 months ago

    I received a report that the form on a website we manage was generating errors. I tested it myself and got the error, “There was an error trying to send your message. Please try again later.”

    After doing a little digging, I learned that the error is usually tied to recaptcha.

    So I went to the admin page for ReCaptcha v2 for Contact Form 7 and changed the “Select reCaptcha Usage:” option from “Default Usage” to “recaptcha Version 2”. Everything started working normally again.

    Just a heads-up.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author IQComputing

    (@iqcomputing)

    Hello,

    Thank you for the heads up. This is normal behavior. We do not want to override the reCaptcha v3 settings until the user is ready to switch to reCaptcha v2 and have their keys set properly. This is for users moving from v3 to v2 and have their v3 keys set by default.

    We can look at clarifying this point in our installation instructions for a future update. Thanks again and have a wonderful rest of your week!

    Thread Starter vahost

    (@vahost)

    Thanks for the info. I’m still a bit confused, though, because we were running on the default setting (V3) all this time after many months. Suddenly, it stopped working. Any idea why?

    Plugin Author IQComputing

    (@iqcomputing)

    Hello,

    Difficult to say. The reCaptcha v3 will not work with v2 keys ( and vice-versa ). This plugin doesn’t implement v2 until the v2 option is saved in the database ( from this plugins settings page as mentioned above ). When this option is set it remove and adds many Contact Form 7 hooks and replacements them with supplement hooks to display the v2 tag.

    We’ll keep an eye out for similar situations reported by other users, see if there’s a connection to be made, and if there’s a fix that can be implemented. In the meantime should you have any ideas, suggestions, or questions please reply back to this thread. Have a wonderful rest of your week!

    I’m having the same issues with V2 but changes the reCaptcha usage already. Do you have any other ideas on what might cause this and how to fix it?

    Plugin Author IQComputing

    (@iqcomputing)

    Hello @houseofeden

    It may be best to create a thread of your own so it’s easier to track the QA process. Additionally, ensure you’ve followed the installation instructions and your domain is whitelisted.

Viewing 5 replies - 1 through 5 (of 5 total)
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