Default setting issue

  • Resolved michaeljorgensen2837

    (@michaeljorgensen2837)


    6 years, 3 months ago

    When trying to add ”Multi Donation Levels” to my Give form, it reverts back to default setting when pressing ”Update”

    Default setting below:
    – Donation option: Multi Donation Levels
    – Display Style: Buttons
    – Custom Amount: Disable ticked (even if I Enabled)
    – But there are no multi levels (even after I add 3)

    Same issue with ”Form Content & Form Display”, it reverts back to disabled as soon as I press ”Update”

    Help?… (Bonus information: I have not started using Give yet, I have on code experience, I’m doing exactly the same as the you-tubers I am watching.

Viewing 1 replies (of 1 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    That sounds most likely like a plugin and/or theme conflict.

    I’d suggest using the Health Check plugin to troubleshoot that. It will allow you to deactivate all plugins and put your site on a default theme ONLY for yourself — your live visitors will not see that. We have a write-up on that here:
    https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

    Then you can enable plugins one at a time and test again until you see the problem again. Then let me know which plugin caused the conflict and I can take a closer look at replicating the issue for you.

    Thanks!

Viewing 1 replies (of 1 total)
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