• Resolved aalmans

    (@aalmans)


    Hi there.

    I have an issue whereby the default thumbnail is configured but not showing. What could be the case here? Running latest WordPress, plugin and on Blocksy theme. Thanks!

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Hector Cabrera

    (@hcabrera)

    Hey @aalmans, good day!

    I have an issue whereby the default thumbnail is configured but not showing

    Default thumbnail? As in the one set via Settings > WordPress Popular Posts > Tools > Thumbnails > Default thumbnail? Or are you talking about something else?

    Thread Starter aalmans

    (@aalmans)

    Yes, that is where i added a new default thumbnail indeed. But it is not showing

    Plugin Author Hector Cabrera

    (@hcabrera)

    Alright, thanks for clearing that up.

    I just tried setting a custom default thumbnail and that seems to be working as expected.

    Dumb question: did you click on the Apply button to save changes after setting your custom default thumbnail?

    Plugin Author Hector Cabrera

    (@hcabrera)

    Oh, scratch that. It seems that there might be a bug with the Default thumbnail feature. Just changed some Thumbnail settings around, saved, and the thumbnail reverted back to WPP’s default which is odd.

    Try setting that default thumbnail again and click on the Apply button to save changes. That should allow you to set your custom thumbnail. I’ll have a look at the code to find out why this is happening.

    Thread Starter aalmans

    (@aalmans)

    Yes, i did hit Apply before. Tried it again. Does not make a difference. It does not show the new default image.

    Plugin Author Hector Cabrera

    (@hcabrera)

    Hmm. Ok, for the time being and while I work on a fix you can also replace the no_thumb.jpg image in wp-content/plugins/wordpress-popular-posts/assets/images/ with your custom default thumbnail (make sure to name it as no_thumb.jpg so the plugin can find it).

    Plugin Author Hector Cabrera

    (@hcabrera)

    Alternatively, if you prefer not having to change plugin files, you can also use the wpp_default_thumbnail_url filter hook to change the default thumbnail programmatically.

    Thread Starter aalmans

    (@aalmans)

    Just wanted to let you know that replacing the no_thumb file also does not work. I even disabled the WP Rocket cache to see if that was interfering but that also does not fix it.

    • This reply was modified 8 months, 3 weeks ago by aalmans.
    Plugin Author Hector Cabrera

    (@hcabrera)

    Just wanted to let you know that replacing the no_thumb file also does not work.

    It definitely works @aalmans, you’re probably seeing a browser cached version of the no_thumb.jpg image.

    Thread Starter aalmans

    (@aalmans)

    You’re right. I see the new default thumbnail when i use incognito.

    Looking forward to the updated version!

    Plugin Author Hector Cabrera

    (@hcabrera)

    Hey @aalmans!

    This should be resolved now. Please update the plugin as soon as you can.

    If you have any further comments / questions please let me know.

Viewing 11 replies - 1 through 11 (of 11 total)
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