“Default tracking” does not work

  • Resolved Edi

    (@psychosopher)


    4 years, 6 months ago

    I installed the plugin on different websites with different themes. None of them works with the option “Default tracking”. Has the tracking code to be added manually to the header or footer?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Thomas

    (@tsteur)

    Hi @psychosopher

    sorry about this. Things should work automatically if “default tracking” is enabled. Do you mind posting your system report (or sending it to wordpress at matomo.org) see https://matomo.org/faq/wordpress/how-do-i-find-and-copy-the-system-report-in-matomo-for-wordpress/ ? The report should be anonymised automatically. If you send us an email be great to let us know here in case it goes into spam.

    If you can send us a URL to your website by email to wordpress at matomo.org as well then I’d check if the tracking code is embedded on the site or not. This would help identify where the problem might be (tracking code not embedded or tracking maybe not working).

    Plugin Author Thomas

    (@tsteur)

    Hi @psychosopher just checking in if you had a chance to read my above comment or whether it’s maybe working by now?

    Plugin Author Thomas

    (@tsteur)

    @psychosopher I’ll mark the issue as resolved as I haven’t heard from you in a while but happy to follow up should the issue still be there.

Viewing 3 replies - 1 through 3 (of 3 total)
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