Defender Blocked My IP And Now I Can’t Login

  • Resolved rozecreative

    (@rozecreative)


    4 years ago

    I recently tried to login to WP and received the error “The administrator has blocked your IP from accessing this website”.

    I’m actively blogging for my client and need to update their posts. I logged in on my computer and tablet and still it won’t let me resolve this issue. How do I fix this? I need access to their website.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi @rozecreative

    I hope you are doing good today.

    The faster way is to navigate to your site FTP, enter /wp-content/plugins/ folder and rename “wp-defender” folder to “wp-defender_”. This will cut off temporary Defender from the database and disable it as well.

    After that, you should be able to log in to the site. After you log in to the site, rename the folder back via FTP and activate the plugin. Later on, add your IP to Allowlist in Defender – > Firewall -> IP Banning. In the same place remove your IP from the Blocklist area.

    =============

    If you have access to PHPMyAdmin and you familiar with that, you can move you IP between
    ip_blacklist and ip_whitelist
    wp_options -> wd_blacklist_lockout_settings

    Kind Regards,
    Kris

    I am having the exact same issue. I have been logging on to work on blogs for our businesses site for months and now this block has come up. I don’t know what the site FTP is or how to create/name these folders. Could you please provide more explicit detail and possibly some screenshots? Thank you.

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @thoseplantladies

    The sFTP is a Secure File Transfer Protocol.

    The steps to create the account depends on your hosting.

    In case your hosting provider users cPanel, you can use the file manager, the PHP my admin is also located on the cPanel.

    Could you please contact your hosting support and ask them to follow any of the above suggestions?

    In case you need any extra help, can you please create a new topic?
    https://www.ads-software.com/support/plugin/defender-security/#new-topic-0

    So we don’t spam the original user from this thread.

    Best Regards
    Patrick Freitas

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @rozecreative

    I hope you are doing well and safe!

    We haven’t heard from you in a while, I’ll mark this thread as resolved.

    Feel free to let us know if you have any additional question or problem.

    Best Regards
    Patrick Freitas

    hey there!

    I have the same problem, but I’ve never installed this plugin! I’ve tried to login and Defender (what wasn’t even uploaded) shut me out. So now I’ve installed with ftp, renamed it, but nothing changed. What can I do?

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @naturbyvivien

    Sorry to hear you are having this problem.

    This is weird, the plugin doesn’t install by itself, however, it is default installed on the WPMU DEV hosting.

    If you use the WPMU DEV hosting please open a ticket on https://premium.wpmudev.org/hub/support/

    In case it is the Free defender and a different hosting, please open a new ticket here:
    https://www.ads-software.com/support/plugin/defender-security/#new-topic-0

    Best Regards
    Patrick Freitas

    Hi @wpmudevsupport12

    I have an easier way to do that

    turn on VPN on any of your devices and login in to your site then Firewall > IP banning and remove your IP

    that’s it ??`

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @khalil4z

    I hope you are doing well.

    Yes that will help on most of cases, Opera has a free VPN which is a simple and free way to unblock the IP ??

    Best Regards
    Patrick Freitas

Viewing 8 replies - 1 through 8 (of 8 total)
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