• I installed the Pro version before trying out this plugin – that was my first mistake. There was a conflict that meant I was unable to add or edit images.

    Let me set the scene for you .. I have 40 plugins – yep 40 – all working in unison, no conflicts and fully functional. So I contact the support address given for this plugin and described the problem.

    I was asked to provide temporary admin login details so the the problem can be resolved (This type of request always concerns me). I went ahead and gave them temp login and got an email back which in part said

    “Dear Rowan, we are able to fix everything “

    12 hours later I received this..

    “You have plugin called XXXXXXXX
    This plugin case problems and affect on us.
    the plugin use old javascript function

    You may contact that plugin support and tell them about using old js function”

    So their attitude is that it’s not them it’s someone else. That’s all well and good, so as their plugin wont work I asked for a refund and the response was …..

    “I am really sorry the refund may not be done, as the reason doesn’t relate to our plugin
    Our plugin has no problems , if something external affects on it this is not our plugin problem but the other plugin, and the case may not be refunded. “

    I argued back and forth via email …. until I got this ….

    And if XXXXXX answers late that also doesn’t mean that we are who to blame
    In any case again right now our plugin is fully working and doesn’t have any kind of problems.
    But I will talk to manager we will break our company rules and make exclusion for you and will make your refund. But may you also make a small favor to us? May I ask to rate one of our plugin with 5 stars?

    And so I now I have my refund and have given a rating of 1 star (not 5 as requested) – And having been asked to give a 5 star rating makes me wonder how many of their reviews are true and accurate.

    So my advice is to take any review of this providers plugins with a grain of salt and steer clear of them. There are plenty of other fish in the sea. I uninstalled this plugin and tried another that worked straight out of the box.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Hi, @thetasteofaussie, just want you to know that it is not against the forum rules for authors to ask people to make reviews, even if they ask for particular ratings. It is against the rules however to ask for reviews in exchange of something.

    Thanks,
    Andrew.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    ?????? Advisor and Activist

    No, but is sure does look like bribery, doesn’t it? I wouldn’t recommend doing this if you’re a plugin dev.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Definitely not the best option’ is closed to new replies.