delay in images being deleted from Media Library

  • Hello,

    In searching for help, I found a similar problem posted, but the messages became too technical for me to understand (https://www.ads-software.com/support/topic/media-library-images-not-updating/).

    Plus, even though I am an admin for our site, I do not have access to the server (or FTP, or other things which the linked topic referred to).

    Here’s my problem. If I delete an image from the Media Library, and then I upload a new image, using the same file name, and then I try inserting the new image into a blog post (such as an Inline Image, for example), it does not insert the new image. Instead, it inserts the image that has already been deleted from the Media Library. It seems….well, not logical, that the image which is no longer in the Library should still be somehow in the queue.

    There must be some kind of delay, before the image actually becomes removed. If I wait 15 or 20 minutes, it inserts the new image as expected. But it’s kind of a pain to wait. I tend to write, then create the needed images as I go along. Then if I have to wait and wait before the new image takes effect, I lose my train of thought.

    Mostly I guess the problem happens when I export a PNG for use in a blog post, and I add it to a post, then shortly realize I made a mistake when exporting it, so that I need to try the export again. But the original name I gave to the first try is the best name, so I want to keep the file name.

    Is the only fix not to give the files the same name? Or just get used to waiting? Or could there be some kind of other trick or maybe workaround, to be able to keep the same file name?

    I’m not sure what kind of info you need. We have version 6.5.5. And Superb Themes Premium plugin, although we have not installed any themes under it yet. We have a simple block editor, as far as I understand. If you need more info, just tell me what, and I can probably find it or figure it out.

    Thank you very much for your patience with my newbie-ness ??

Viewing 6 replies - 1 through 6 (of 6 total)

  • Do you have any object cache plugin installed? If you could share your website URL that will be helpful.

    Thread Starter brynn2

    (@brynn2)

    Our site is still in maintenance mode, since we’re still building it. All anyone could really see right now is a front page with one image and one in-progress post.

    “Object cache plugin”….. To be honest, I’m not sure exactly what that is, or does. I’m not very tech-oriented. But based on our plugins’ names and descriptions, I don’t think so. None of our plugins sound like they cache anything.

    • One of them tells the last time a user was logged in
    • one provides google fonts
    • one creates the maintenance mode
    • one to add avatars to the profile
    • the previously mentioned theme plugin
    • the last one allows to use SVG files for images

    I can give their exact names, but I’m not sure if that’s allowed. But it doesn’t sound like we have such a plugin, does it?

    Thanks again.

    From the plugins you mentioned, I don’t see any plugin that could be a culprit.

    I would recommend reaching out to website hosting support team.

    Thread Starter brynn2

    (@brynn2)

    Hhmmm….. Thanks for your reply.

    From what little I could understand of the related message thread I found when I was searching earlier, that person started by looking towards their host/server tools. But it did not solve the problem.

    I can only understand those messages in the most general, even simplistic way. But it sounds like they saw the issue, not so much as a problem, or bug with WP, but more of a deficiency. It sounds like they were asking for or encouraging WP to create tools to help with this issue, because all of the OP’s server and host-related tools could not solve the problem in a satisfying way.

    While they apparently were dealing with hundreds of images, I only deal with several per blog post. Even so, it’s quite an annoying problem!

    Not to mention, my co-admin and I don’t have the technical knowledge to follow the steps they described, as needed to fix the issue. I don’t understand whether the OP meant they had to follow those steps once per day, for example, or once for every image, or exactly how those steps should be used. We certainly do not have the expertise to write a script, for example, to complete all the steps.

    Well anyway, I will contact my co-admin (who owns the site) and ask about contacting her host. Perhaps they might have some way to at least reduce the amount of time for the delay?

    Do you think that’s possible – that the delay time could be reduced? Or do you rather think it’s probably a lost cause?

    Thanks again for your patience and comments!

    It’s also possible your hosting runs an objects cachesystem on their servers and that could be the cause for the delay.

    Thread Starter brynn2

    (@brynn2)

    Ok, thanks for the info. I will pass it all along, so my co-admin can contact her host.

Viewing 6 replies - 1 through 6 (of 6 total)
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