Delay in Product updates

  • Resolved johan450

    (@johan450)


    8 months, 3 weeks ago

    Hello! Good day,

    I have noticed that the changes made to the products on my WordPress website are not immediately reflected for all users. Although I can see the changes immediately on my device, other users report that the changes are not updated immediately and are delayed in appearing on their devices. This is affecting the user experience and the consistency of information on the site. It seems that this issue is happening with the plugin because other settings that are not related to the plugin are working correctly. I have reviewed the settings of the plugin related to product management on my website, but I have not found any settings that could be causing the delay in product updates.
    Plugin Version:
    WooCommerce – 8.3.1

    Could you please help me investigate and resolve these product update issues on my WordPress website? I am committed to ensuring an optimal user experience for all visitors to my site.
    If you need additional access or more information to address this issue, please feel free to ask. I greatly appreciate your help and assistance in this matter.

    Thank you! I look forward to your prompt response.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @johan450,

    Thank you for bringing this to our attention. Can you share more details about your environment, do you use any cache plugin? Are you able to check your site for changes on incognito or another browser and see the changes not applied? If so can you please share a screenshot of what you see on the back end and front end (not updated).

    In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thanks!

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi there ?? ,

    We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.

    Thanks!
    -OP

Viewing 2 replies - 1 through 2 (of 2 total)
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