Delaying ECWID plugin – not loading

  • Hi, our ecommerce site is having glitching and loading issues which we believe is caused by WP Meteor and is conflicting with our ECWID (ecommerce plugin). Here’s the site https://www.ecwid.com/ of the main ecommerce page. Is it possible to look into it and suggest changes to prevent this from happening?

    The page I need help with: [log in to see the link]

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  • Hi,
    This is Joanna from the Ecwid Customer Care team.

    As I understand, your store is displayed incorrectly on your WordPress site.

    Could you please check if the issue is reproduced when you disable caching plugins in your account? Also, please, try to clear Ecwid plugin cache. Here’s how you can do it:

    • From your WordPress admin area, go to Ecwid > Developers > Advanced settings
    • Scroll down and click Clear all caches, screenshot: https://ecwid.d.pr/i/o6V01Y

    If you still reproduce the issue, please, contact our support team at [email protected]. We will check if there’s anything that can be fixed from our end as well.

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