delete and reinstall

  • Resolved jerrystampfer

    (@jerrystampfer)


    1 year, 11 months ago

    Hi – i installed mailpoet on a website some time ago but didn’t use it (I am using it on another site). I noticed a message saying that I need to upgrade to a new version to use the premium version i had installed. Today I am trying to test it with another plugin but although it said the plugin was installed there is no sign of it in my wp dashboad menu. I deactivated the plugin and deleted it, tried to install it fresh but it just says that the ‘destination folder already exists’. Can you please tell me hoe to proceed? I did try purging the cache but no good.

    Many thanks and best wishes,

    Jerry

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  • Plugin Support Dani F. a11n

    (@danielinhou)

    Hi there @jerrystampfer ????!

    Thank you for reaching out to MailPoet Support!

    >but it just says that the ‘destination folder already exists’. Can you please tell me hoe to proceed? I did try purging the cache but no good.

    Please follow the steps in this tutorial: Re-installing / Updating the Plugin via FTP

    Please note that the Premium plugin doesn’t have its own menu, it will just enable you to use some of the MailPoet Premium functionality.

    Cheers!

    Hi there @jerrystampfer,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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