Delete Item button (red X) not displaying on cart in Mobile browsers.
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My WooCommerce cart is working perfectly when accessed by desktop machines or tablets; the ‘Delete Item’ button (red X) is visible to the left of each product thumbnail, and successfully deletes the correct item when clicked.
However, the ‘Delete Item’ button is not visible to the left of the product thumbnail in any of the mobile browsers I have tried (Chrome for Android, Firefox for Android, I-Phone 6) and therefore cart items cannot be deleted by customers.
I have tried deactivating all plugins except for WooCommerce itself, and also clearing the cookies in the mobile browsers, yet the problem persists.
I am not sure how long this problem has existed, as I was notified of it by a customer today. Any suggestions?
I am running WooCommerce 2.6.12 with WordPress 4.7.1 using WooCommerce’s own Mystile theme 1.3.17. All are the most recent versions. The site is running in a PHP 7 environment and all plugins have been tested with PHP Compatibility Checker.
Website URL is https://www.borneocigars.com
I do hot have a mobile version as the theme is fully responsive and works well with smartphones (until today, that is).System status is shown below.
### WordPress Environment ### Home URL: https://www.borneocigars.com Site URL: https://www.borneocigars.com WC Version: 2.6.12 Log Directory Writable: ? WP Version: 4.7.1 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: – Language: en_US ### Server Environment ### Server Info: Apache PHP Version: 7.0.14 PHP Post Max Size: 128 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.52.1 OpenSSL/1.0.2j SUHOSIN Installed: – MySQL Version: 5.6.28 Max Upload Size: 128 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 2.6.12 : woocommerce_sessions: ? woocommerce_api_keys: ? woocommerce_attribute_taxonomies: ? woocommerce_downloadable_product_permissions: ? woocommerce_order_items: ? woocommerce_order_itemmeta: ? woocommerce_tax_rates: ? woocommerce_tax_rate_locations: ? woocommerce_shipping_zones: ? woocommerce_shipping_zone_locations: ? woocommerce_shipping_zone_methods: ? woocommerce_payment_tokens: ? woocommerce_payment_tokenmeta: ? ### Active Plugins (17) ### Spam Protection by CleanTalk: by СleanTalk – 5.55 Easy WP SMTP: by wpecommerce – 1.2.3 Heartbeat Control: by Jeff Matson – 1.0.3 Image Widget: by Modern Tribe Inc. – 4.2.2 Links Shortcode: by Maarten Swemmer – 1.8.2 PHP Compatibility Checker: by WP Engine – 1.3.2 Optimize Database after Deleting Revisions: by CAGE Web Design | Rolf van Gelder Eindhoven The Netherlands – 4.2.1 Security by CleanTalk: by CleanTalk.org – 1.8.1 SG CachePress: by SiteGround – 2.3.11 Simple Facebook Page Plugin: by Dylan Ryan – 1.4.15 Soliloquy - CSS Addon: by Soliloquy Team – 2.2.1 Soliloquy: by Soliloquy Team – 2.5.3 Title Remover: by Brittany Internet Services – 1.0 Woo Out Of Stock Products: by Andrew Gunn Ryan Van Ess – 2.1 WooCommerce: by WooThemes – 2.6.12 Yoast SEO: by Team Yoast – 4.0.2 WP Smush: by WPMU DEV – 2.5.3 ### Settings ### Force SSL: – Currency: MYR (RM) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 ### API ### API Enabled: ? ### WC Pages ### Shop Base: #63 - /cigar-shop/ Cart: #8 - /cart/ Checkout: #9 - /checkout/ My Account: #10 - /my-account/ ### Taxonomies ### Product Types: external (external) grouped (grouped) simple (simple) variable (variable) ### Theme ### Name: Mystile Version: 1.3.17 Author URL: https://www.woothemes.com Child Theme: ? – If you're modifying WooCommerce on a parent theme you didn't build personally then we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: –
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