Delete Subscriber not working

  • Resolved brt

    (@brt)


    3 years, 4 months ago

    If i delete a subscriber it says: “Contact(s) deleted successfully!”, but the contact stays in the list. i already cleared all caches, no luck.

    when i edit such a contact, all fields (name, email) are empty. i am able to add such a (already deleted) contact to a list. if i try to delete the contact, it is removed from the list but not deleted.

    • This topic was modified 3 years, 4 months ago by brt.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Asmi Patel

    (@asmipatel)

    Hi @brt,

    Based on your explanation, we suspect that the table {table_prefix}_ig_contacts in the site’s database is missing the Primary Key or Auto-increment option or both.

    Is it possible for you to log in to your database and check the above table’s structure? It should look something like this. If there is no primary key and also if the Autoincrement option is not enabled then you might have to update the structure of the table and add it.

    Let us know if this helps you to resolve the issue or not. Also, feel free to contact us if you have any queries.
    Thank You!

    Thread Starter brt

    (@brt)

    thanks alot for your quick support!

    the databasestructure was correct, i noticed that the deleted contacts were not in the database at all, so it has to be a cache issue, we use redis. after flushing redis the deleted entries disappeared.

    Plugin Contributor Asmi Patel

    (@asmipatel)

    Glad to hear the issue is resolved.
    I will close this ticket then.

Viewing 3 replies - 1 through 3 (of 3 total)
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