Delete Subscribers

Hello there @montekuh397 ,

Thanks for reaching out!

I have a lot of “deleted” subscribers in the recycle bin. trying to delete them from the bin is just not working – without any comment.

If you are unable to delete them then that would generally indicate that there is still an associated user account on the site, or associated WooCommerce Order (even if placed as guest).

Please choose one of the emails there, and search the Users page to see if they come up. Also search the WooCommerce Orders page in the search box (not just the registered customers search):

Link to full image: https://d.pr/i/Ooz3Dy

If you find a user or order, you would need to delete it before you are able to delete the subscriber from the Trash. You may also need to do a “Force sync” on the WooCommerce Customers and WordPress users lists under MailPoet > Lists

If you are still having trouble after that (not finding users or orders), kindly let us know.

Have a great day.

Hi @montekuh397,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.