Deleted tickets show up in front end

Although I’m using Event Tickets Plus we have a non-profit license, which is why I haven’t submitted a ticket through your premium channel. I am hoping someone can just help explain the behaviour or otherwise take this as a bug report.

I have the same issue. I went into Troubleshooting mode, reverted to theme Twenty Twenty One and disabled all plugins except for Event Tickets and Event Tickets Plus.

I’ve tested this some more on my staging site and had the same results, using Firefox and Chrome, and turning off all other plugins, etc.

• This reply was modified 1 year, 2 months ago by epelikhov.

I just submitted this as a help ticket in support. I forgot to include in my other comment that I was even able to purchase a deleted ticket on my staging site (using a test credit card)!

In the meantime, @joycegrace here are two things you can do – assuming you created these tickets using Ticket Blocks on a Page like I did?

To hide the “deleted” ticket block:

1. When viewing the front end for the Page, turn on Code Inspector and click on the Div for the ticket block.
2. Copy the Div ID – mine is “tribe-block-tickets-item-NUM”
3. In the back end of the Page, if you are using Gutenberg Blocks, add a Custom HTML block (search for html)
4. Paste this into that block, making sure you have the correct number of the Div copied above, instead of “NUM”:

<style>
/*hide ticket block that won't delete */
#tribe-block-tickets-item-NUM { display: none; }
</style>

Until this is resolved, in the future:

1. Instead of deleting a ticket, change the expiration date to be in the past.

• This reply was modified 1 year, 2 months ago by epelikhov.
• This reply was modified 1 year, 2 months ago by epelikhov.

Hi @joycegrace @epelikhov

I’m truly sorry to hear that you’re going through this issue. I want you to know that I’ve already shared the information you provided with the team, and I will keep you informed as soon as there are any updates.

Thank you for bringing this to our attention, and please don’t hesitate to reach out if there is anything else we can do to assist you.

@epelikhov @d0153 thank you both. @d0153 do we have a timeframe on when this can be fixed?

Hi @joycegrace

I’m reaching out to let you know that we’ve created an internal ticket to address the issue you reported, and we’ve included your case in it.

Unfortunately, we don’t have an estimated time for when the issue will be resolved, but we’ll keep you updated as soon as a solution becomes available.

Let me know if you have further questions or concerns.

—
Internal Bug Ticket Reference: GTRIA-1070

Hello, since it has been over three months I thought I’d write in to check if this has been addressed yet?

Hi @joycegrace,

I checked the internal bug status, and it hasn’t been resolved yet. Rest assured that our developers will address the bugs according to the given priority.

We are unable to provide an exact date or time estimate for when this bug will be fixed, but you’ll be notified when there are any updates.

I’m happy to help if any other questions are coming up around this topic, otherwise I’ll go ahead and close this ticket.