Delivery Address Name

Hey there @bluezon,

Thanks for your post. This is something I’m definitely interested in troubleshooting a bit deeper to get to the bottom of things.

Just to be sure I’m on the same page, could you provide a few specific details on the situation? Specifically:
– Could you provide a screenshot of a WooCommerce Order that had this behavior?
– From this example screenshot, could you specify the name in the screenshot that’s showing up in the Order Notification Email that isn’t expected, and the name that is expected?
– Just to confirm, what is the specific email within the Order Notification Automation you are seeing with this behavior?

Thanks for these details. I’ll keep an eye out for your reply.

Malachite

Hi Malachite,

Sorry for the late reply, I’ve been away.

Thanks for your reply. I’ve notice two problems when a order conformation is sent to our customer. The first one is the customers shipping address name and the other is the product title and image.

When a customer gets sent their order confirmation & order complete email, if they use a different name for the shipping address the email shows the billing address name instead. Woocommerce is ok, it’s just the email which is wrong.

The other problem is the product title and image. It shows the copied product details (copy) at the end of the title. So the customer thinks they’re ordered the wrong product but everything is ok with Woocommerce, it’s just the emails sent by Mailchimp.

Do you have an email address I could send screen shots to?

Thanks,
John