Delivery costs do not add up in the cart

  • I noticed that for the products in the category from the link, the shipping costs in the shopping cart do not add up. In other categories I don’t have this problem. What could be the cause?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @pdmedia,

    Glad you reached out, happy to help.

    I have confirmed that the issue is specific to the products in the mentioned category. The cause could be due to a few possibilities, such as plugin conflicts, custom functions, or a misconfiguration in your shipping settings.

    To troubleshoot this issue:

    1. Review Shipping Settings
    2. Check the settings of products in this category against those in other categories to spot any discrepancies.
    3. Temporarily disable your plugins one by one to identify if a specific plugin is causing the issue.
    4. If you have implemented custom code snippets, review them to make sure they apply correctly to all categories.

    I hope this helps. Please let us know how we can help further.

    Cheers,
    Eze

    Thread Starter pdmedia

    (@pdmedia)

    Hi,
    Thank you for your reply. The shipping settings are correct, I checked each plugin and did not find the problematic one. I noticed that if I added a product from this category to another category, the shipping charges correctly.

    So I disabled that problematic category and added a new one and put the product into that new category. Unfortunately, shipping still does not accrue correctly in the new category. I checked that if I put another product in this category, shipping will charge correctly. It turned out that it doesn’t.

    It looks a bit like shipping for new product categories in the store suddenly stopped accruing. I don’t know how to solve this problem.

    Hi @pdmedia,

    Thank you for the update.

    I am unable to replicate this issue on my website. The shipping cost of products in a new category accrued as expected. I tested the products in this category https://phoenix-arts.pl/kategoria-produktu/farby/farby-do-tkanin/ again and the shipping cost added up. Here is a screencast for your reference:
    https://share.zight.com/X6ujWnBq

    Can you confirm if you have been able to resolve this?

    If the issue persists, I recommend you contact WooCommerce to see if they have any insight on what could cause this.

    You can also send us a support ticket to investigate this further:
    https://www.kadencewp.com/free-support-tickets/

    Cheers,
    Eze

    Hi there,

    We just want to follow-up if you managed to resolve this already.

    This topic has been inactive for a month.

    If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

    Please note that you can also submit a support ticket via these channels.

    Thank you for your understanding!
     
    Kind Regards,
    Michael Taro

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