demo vs. reality

  • Never I was so convinced of going for the Pro version just by looking at the demo, and never was I put off so quickly by testing it on my site. 200 bucks is way to expensive for something that doesn’t deliver as promised. Either the documentation is obsolete or hacked because:

    1. demo courses xml file is not available
    2. impossible to separate teacher from student, they share the same dashboard no matter if you login as Admin or as User. There should be separate dashboards depending of who has signed in.
    3. impossible to build a page because the [tutor-dashboard] shortcode takes over ANYTHING!
    4. impossible to even build a course list page, because there are no shortcodes for that (or they are not found in the documentation)
    5. it doesn’t append the dashboard to woocommerce my-account page, thus making it difficult for a User to have a full vision of his experience with the website.

    I hope version 3.0 fixes all these UX-UI issues. I’m not investing such big money for something unfitting.

    Willing to change this review once someone is going to clarify all above… I didn’t get any support so far.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Md Rashed Hossain

    (@wprashed)

    Hello,

    Thank you for your feedback and for sharing your experience. I’m sorry to hear that you’ve encountered these issues, and I want to assure you that we’re here to help clarify and resolve them.

    We’re constantly working to improve the platform, and your feedback is invaluable to that process. I’m confident we can resolve these issues for you. Please allow us to assist you directly with support so we can ensure everything works as expected.

    Have a good day.

    Thread Starter devsaredead

    (@devsaredead)

    hello, I had asked for support but you didn’t really address the issues in details.

    • For instance you could start fixing your tutordemo.xml file which is corrupted (it redirects to a blank pdf file). Importing courses would help understand how Tutor works.
    • Then you could explain how to separate Instructor from Student login, like you have in your demo.
    • You must also explain why, after login, Instructor and Student are on the same dasboard… it really does not make sense. A Student can even create a course, and that’s just wrong.
    • I have asked you if it’s possible to install Tutor in a subdomain, as a stand-alone platform.
    • 3 shortcodes are not enough. I would expect a logic like Woocommerce where you have a shortcode for each task (myaccount, cart, payments, etc.) and you can insert them anywhere you like (it would help inserting Tutor modules in custom pages). I have seen many examples of websites where the course list is inside a normal page, but it is impossible to build one in my website (either Tutor is not compatible with Wpbakery or it simply is broken).
    Thread Starter devsaredead

    (@devsaredead)

    ….I’m simply going nuts playing around with Tutor! With all due respect, you really got a long way to go before you can call this a plugin that reflects the WordPress standards!

    • I have been able to get the demo xml file: I used Chrome for download, Firefox doesn’t work.
    • I still don’t understand why Instructor is in the same dashboard with Student. I really don’t get the point. Either you are an Instructor or a Student… as a matter of fact you login as one or the other, not both. ?? You really have to explain the logic behind this.
    • I have been able to discover other shortcodes in order to build a page, but Tutor conflicts with my theme (one of the best sellers) and my footer/header are stuck in the pages where Tutor is. It also conflicts with Woocommerce default shop page styling (filters, lists, etc.).
    • you should put a “return to courses list” button in the dashboard, also in the Instructor/Student profile page, because users wouldn’t know the endpoints of the pages and cannot figure out to edit the URL in order to go where they wants.
    • I have tested some filters/actions you have in the Documentation, and they simply broke the site. Upon unistalling Tutor the whole Admin dashboard went blank! Luckily I’m testing on a staging site.

    With all above said, I should warn all users of the very bad business model which is in place here: it’s not the classic “less features than the Pro“, rather “things are made complicated but if you go Pro they will be different“. Seriously, do you think I will go from Free to 200$ just to see how/if (for instance) adding a course to Woocommerce would go automatic instead of all that mess that is in the Free version?

    I really hope you will change everything in 3.0. I’m not going to commit into this plugin until I have tested 3.0. Yet, it doesn’t seem that 3.0 is just around the corner, does it?

Viewing 3 replies - 1 through 3 (of 3 total)
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