Department ticket assignment

Hi @simcla17,

That article is related to the Smart Agent Assignment add-on which is different than the core Awesome Support Plugin.You can find more information in the link below:

– https://getawesomesupport.com/addons/smart-agent-assignment/

Here is more information about assigning tickets in Awesome Support:

– https://getawesomesupport.com/6-ways-assign-agents-tickets/

Regards.