Deposits: Temporarily suspended

still not received any response from your team it’s 48 hours now.

My payment/deposits have been suspended as well 2 days ago. Everything was working fine until 2 days ago. The only thing i changed is that i activated the stripe express payment and it messed up everything. I checked with Stripe and there are no issue on their end. I contacted Woo support and they are not helping me or telling me why it was suspended. Please someone help me. thank you Ticket #8005366

Hello @nadiamarieusa,

I’m sorry to hear about your issue. I checked your ticket number and can confirm that our Happiness Engineers will be in touch with you as soon as possible.

We appreciate your patience and understanding.

Have a great weekend!

Same problem here as well. the website is just created, i did a test product, i did an order. while waiting for the payments i saw this: Your deposits are?temporarily suspended.
Someone help please?

i have created ticked as well, cant find the ticked id, but i think you can find it with my username: Artani799

Hello @artani,

I understand your concern about your payments. If you already created a ticket, one of our Happiness Engineers will have reached out to you via email by now.

Please check out for any emails from us.

All the best.

Hello,

We’re facing the exact same issue. Our ticket number is 8143159. Absolutely identical problem, with Stripe saying nothing is wrong on their end. cc @ckadenge

Hi @radutrandafir,

I can confirm your case is being reviewed by our Happiness Engineers. Please keep an eye on your email for more details once the ticket is updated you’ll get notified!

Cheers!
-OP

Hello, I am having the same issue. My deposits have been temporarily suspended and I have no idea what happened. Please help.

Hi @singinwonder,

Please contact us at Woo.com?> My Account > Support. You may need to create an account before you can access that page.

We will be able to help you further there.

Thanks!
-OP

same issue on my website please help me

Hey, @affanhaseeb!

As mentioned, please contact us at?Woo.com?> My Account > Support. You may need to create an account before you can access that page.

We will be able to help you further there.

Have a wonderful day!

Hello, I have a problem with payments deposits. ?It?says?on?my?account?that Deposits Temporarily suspended, but I have no idea why or what information is missing. I had an order, and I need the funds to be deposited to?my?bank?account?so I can properly process it.

https://chisexyfashions.com/

Hello @kamacazy,

Due to privacy and security reasons, we don’t provide account-related support on this forum. However, to have a closer look, please open a ticket about this from?WooCommerce.com > My profile > Support.

You may need to create an account before you can access that page.

We will be able to help you further there.

Thanks!

Hi,

I wasn’t think about woo-commerce shitty behaviour. They suspend my account after receiving first two orders payment. I think they owe first payment of all users and creating more profit. Kindly take out suspended hold from my account. I provided all verification documents but still from a week my woopayment deposit is still pending.

i am so worried about this process and slow response.

Hello hamzaamaqsood,

Thank you for your message here.

I understand how important it is to have timely access to your funds, especially after receiving your first orders. You will receive a response on your ticket and support will guide you about the next steps.

There might be a little delay depending on the number of tickets in the queue, rest assured your funds are secure. There is nothing to worry about.

Appreciate your understanding.

Best regards.