• Resolved peterfinlan

    (@peterfinlan)


    We’re receiving the message that: “Deposits are temporarily suspended” from within the Woo Payments tab in the WordPress CMS.

    We have had no email communication about this from either Woo Payments or Stripe. I have been contact with Stripe regarding this issue and have been told there are no issues on their end, therefor the issue is with Woo Payments.

    I have submitted a support ticket on Woo Payments but have had no reply or support given there.

    We need to understand why this issue is happening, and steps to rectify this issue.

    Please advise ASAP.

Viewing 1 replies (of 1 total)
  • Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @peterfinlan,

    Sorry to hear that deposits are temporarily suspended on your account. This is more of an account issue, hence your concern would be best handled here:?Open a Support Request.

    I have submitted a support ticket on Woo Payments but have had no reply or support given there.

    The Happiness Engineer team works hard to reply to all tickets very quickly, but sometimes there’s a backlog and it can take a bit longer. Please know our team will reply to you as soon as possible!

    Could you please share the ticket number so that we can check to confirm if we have got your ticket.

    Thanks!

Viewing 1 replies (of 1 total)
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