Descrepancy Explanation

  • Just wondering why I would see a descrepancy between the number of visitors and visits in the dashboard, compared to the short code

    Visitors: [wpstatistics stat=visitors time=today]
    Visits: [wpstatistics stat=visits time=today]

    View post on imgur.com
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  • Plugin Support Matthew

    (@mhdizmni)

    Hi @horsepowerphoto,

    Thank you for opening the thread!

    At the moment, the data source in the shortcode differs from that in the Traffic Summary widget (Overview page).

    • In the Shortcode, we count the views from the wp_statistics_visit table.
    • In the Traffic Summary widget, we count the views from the wp_statistics_visitor table.

    This difference in how views are counted is likely causing the mismatch in numbers. Normally, data is synchronized across different tables in the database, but it seems there might have been an issue preventing the views from syncing properly.

    I have escalated this matter to our team for further review and investigation. We will get back to you once we have an update.

    Thank you for your patience and understanding.

    Regards,
    Matthew

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