Descriptions, banners – not displaying on archives

  • Resolved itsmefti

    (@itsmefti)


    4 months ago

    HI,

    Haven’t had a response to previous question for nearly a week(!) but hey I’ll give it another go.

    I’ve added to the brand information page – a banner image, and 2 descriptions. None are displaying on the front end.

    I hope you can help.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @itsmefti

    Hi mate,

    Apologies for the delay. To receive support more efficiently, could you please send us a direct message on our Facebook page?

    https://www.facebook.com/quadlayers

    We inform you that for some reason the answer was not published, please check our screenshot: https://snipboard.io/hO8rQg.jpg

    You can see the alert “slow down, you move too fast”

    Best regards, QuadLayers Support Team.

    Thread Starter itsmefti

    (@itsmefti)

    HI,

    Thanks for responding swiftly ??

    I don’t actually use social lol – but we usually get a quicker response… Perhaps try again on this forum? Looks like you may have hit submit a few times in quick succession to get the “slow down” message? Also there is an email on the website link above – that will be ok too!

    Many thanks again.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @itsmefti Hi mate,

    If you don’t use social media, no worries. To ensure we address your issue as quickly as possible, could you please start a ticket through the following platform? https://urbiport1.atlassian.net/servicedesk/customer/portal/2

    From there, our support team will be able to request the necessary data to investigate the issue you’re experiencing.

    Best regards, QuadLayers Support Team.

    Thread Starter itsmefti

    (@itsmefti)

    Hi

    thanks for the update , I’ve just made a request at the new support link as above.

    many thanks again ??

Viewing 4 replies - 1 through 4 (of 4 total)
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