Desktop menu vertically oriented & "invisible"

  • We’re using Preference Lite 1.7.1. I have a user that is upset because his main nav menu is vertically-oriented and, except for the first item (Home), is invisible until he mouses over. When he moves the mouse out, the menu goes back to being invisible. He is using IE 10. I have not been able to recreate it, but he sent a screenshot that shows exactly what he described. I don’t see any obvious reason & he insists he has cleared his browser cache exactly as I instructed him. Any suggestions or ideas on how to troubleshoot this?

    There was a similar post about this that was resolved, but I didn’t understand what was meant by making sure I was using a custom menu (& something about the WP default). However, I suspect it is a problem between the keyboard and chair since he seems to be the only one experiencing the issue.

Viewing 13 replies - 1 through 13 (of 13 total)

  • It would be easier to troubleshoot if we could get the user’s website link

    Thread Starter codebaloo

    (@codebaloo)

    Sorry. He is seeing it on the front page of https://www.cimexbedbug.com.

    In the screen photo he texted me, the “Home” link is the only link in the nav bar, in the center. His cursor is a bit directly below that, just under the word “tight” in the header image. “Cimex K-9 Pest Detection Academy” is under his cursor with no colored background; and its sub-menu is visible at the same level vertically, but aligned along the left edge of the screen, with the correct background coloring.

    Thread Starter codebaloo

    (@codebaloo)

    The screen pic he sent me can be seen at https://www.cimexbedbug.com/?attachment_id=1639

    Gotcha he is using compatibility view with IE 10 which is causing the issue.

    On my IE9 I tried normally

    Then with compatibility view on.

    Theme Author Styled Themes

    (@gejay)

    My first guess would be that this person did not create a custom menu. On first install or setup, the theme comes with “menu locations” but it also has a fallback menu which loads pages only. A custom menu is one that you create with the menu manager (editor) in the admin where you can add your own menu links to. This theme is styled for custom menus. So I would suggest double checking to ensure a custom menu is created (which the www.ads-software.com codex has information about menus).

    Regarding jesin’s comment about compatibility mode on IE, this is an ongoing issue because the so-called compatibility mode with document mode and giving a user choices from ie5 to 10 and ie10 compatibility mode is absolutely useless. For the IE browser, it should be set on IE10 and the document mode set to “Standards (Page default)”. Microsoft loves to do things outside of standards which all other browsers follow, and doing so creates problems for the end-user.

    Hello! I’m back (from a couple of months ago.)

    Does the current menu CSS get weird with IE7? A client is using IE7 and still seeing the improperly vertical menu; I ran some tests on SauceLabs and it does look like IE7 parses the navigation incorrectly. Is there some sort of fix or shim for this?

    https://www.foreveryouthfulimage.com/wp/

    Theme Author Styled Themes

    (@gejay)

    ie7 is actually not supported, so this will be a problem then. IE7 is actually not supported by many and does have a lot of security issues. Microsoft is already going on to internet explorer 11; anyone on ie7 should really and seriously consider upgrading.

    Yeah, I kind of thought this was the case. I was just hoping to squirm my way out of telling the client that they needed to upgrade. Thanks!

    Theme Author Styled Themes

    (@gejay)

    Tell them the truth… IE 7 is outdated, lots of security holes, and most do not support ie7 anymore (soon ie8 won’t be either). Also tell them that staying on ie7 could end up costing them more in the end and it’s best to upgrade. Most sites and themes now use CSS3 which is not compatible in ie7, in fact, there’s many elements of css3 that isn’t in ie8 either. I would recommend they get on to ie10.

    Alas, IE10 doesn’t run on XP, and there are a lot of people who don’t want to upgrade their entire computer system if they’re just using it for personal stuff.

    Theme Author Styled Themes

    (@gejay)

    xp…wow. Ok, then the latest would have to be ie8 for upgrading because 9 needs at least Vista.

    Theme Author Styled Themes

    (@gejay)

    …should be ok with ie8.

Viewing 13 replies - 1 through 13 (of 13 total)
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