Desktop/mobile shop view different

System report –

### WordPress Environment ###

Home URL: https://victoriajarman.co.uk
Site URL: https://victoriajarman.co.uk
WC Version: 3.4.1
Log Directory Writable: ?
WP Version: 4.9.6
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.30 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.59.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.36-82.1-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.4.1
WC Database Prefix: wpbp_
MaxMind GeoIP Database: ?
Total Database Size: 10.15MB
Database Data Size: 8.37MB
Database Index Size: 1.78MB
wpbp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
wpbp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wpbp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wpbp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wpbp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
wpbp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
wpbp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wpbp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
wpbp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wpbp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
wpbp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wpbp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wpbp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wpbp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
smackuci_events_xml: Data: 0.02MB + Index: 0.00MB
smackuci_history_xml: Data: 0.02MB + Index: 0.00MB
smack_field_types_xml: Data: 0.02MB + Index: 0.00MB
wpbp_commentmeta: Data: 0.02MB + Index: 0.03MB
wpbp_comments: Data: 0.05MB + Index: 0.09MB
wpbp_links: Data: 0.02MB + Index: 0.02MB
wpbp_loginizer_logs: Data: 0.00MB + Index: 0.00MB
wpbp_options: Data: 2.14MB + Index: 0.08MB
wpbp_pmxi_files: Data: 0.02MB + Index: 0.00MB
wpbp_pmxi_history: Data: 0.02MB + Index: 0.00MB
wpbp_pmxi_imports: Data: 0.02MB + Index: 0.00MB
wpbp_pmxi_posts: Data: 0.17MB + Index: 0.00MB
wpbp_pmxi_templates: Data: 0.02MB + Index: 0.00MB
wpbp_postmeta: Data: 2.52MB + Index: 0.69MB
wpbp_posts: Data: 2.50MB + Index: 0.22MB
wpbp_responsive_menu: Data: 0.02MB + Index: 0.00MB
wpbp_termmeta: Data: 0.02MB + Index: 0.03MB
wpbp_terms: Data: 0.06MB + Index: 0.03MB
wpbp_term_relationships: Data: 0.06MB + Index: 0.05MB
wpbp_term_taxonomy: Data: 0.05MB + Index: 0.03MB
wpbp_usermeta: Data: 0.02MB + Index: 0.03MB
wpbp_users: Data: 0.02MB + Index: 0.05MB
wpbp_wc_download_log: Data: 0.02MB + Index: 0.03MB
wpbp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wpbp_yoast_seo_links: Data: 0.05MB + Index: 0.02MB
wpbp_yoast_seo_meta: Data: 0.11MB + Index: 0.00MB
wp_ultimate_csv_importer_log_values_xml: Data: 0.02MB + Index: 0.00MB
wp_ultimate_csv_importer_manageshortcodes_xml: Data: 0.02MB + Index: 0.00MB
wp_ultimate_csv_importer_mappingtemplate_xml: Data: 0.02MB + Index: 0.00MB
wp_ultimate_csv_importer_shortcodes_statusrel_xml: Data: 0.02MB + Index: 0.00MB

### Post Type Counts ###

attachment: 404
boxzilla-box: 2
custom_css: 1
customize_changeset: 2
feedback: 208
jetpack_migration: 2
jetpack-portfolio: 6
jp_img_sitemap: 3
jp_sitemap: 3
jp_sitemap_master: 3
jp_vid_sitemap: 2
mc4wp-form: 1
nav_menu_item: 35
oembed_cache: 1
page: 32
post: 40
product: 16
product_variation: 97
revision: 67
shop_coupon: 1
shop_order: 5
shop_order_refund: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (14) ###

Akismet Anti-Spam: by Automattic – 4.0.7
Boxzilla: by ibericode – 3.2.4
Elementor: by Elementor.com – 2.0.14
Featured Images in RSS w/ Size and Position: by 5 Star Plugins – 1.4.8
Flexible Shipping: by WP Desk – 2.1.3
Jetpack by WordPress.com: by Automattic – 6.1.1
Loginizer: by Raj Kothari – 1.4.0
MailChimp for WordPress: by ibericode – 4.2.2
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.14.11

WooCommerce Services: by Automattic – 1.14.1 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.4.1
Yoast SEO: by Team Yoast – 7.5.3
WP Fastest Cache: by Emre Vona – 0.8.8.1
WP-Sweep: by Lester 'GaMerZ' Chan – 1.0.12

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #2145 - /shop/
Cart: #5250 - /cart/
Checkout: #5251 - /checkout/
My account: #5252 - /my-account/
Terms and conditions: #2136 - /tcs-customer-promise/

### Theme ###

Name: Boutique
Version: 2.0.12 – 2.0.14 is available
Author URL: https://woocommerce.com
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 2.2.7 – 2.3.2 is available
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

### Templates ###

Overrides: –

Just doing some more checking. The only place my shop looks correct is on my desktop which is presumably because I am looking at it from clicking ‘preview’ on a product listing. My shop page is incorrect on my husbands desktop and mobile view which means it’s not just a mobile thing….anyone, please help??!

HI there

>The only place my shop looks correct is on my desktop which is presumably because I am looking at it from clicking ‘preview’ on a product listing.

This could look different because you are logged into your site on your desktop, and therefore seeing more info than someone logged out would see (i.e. draft products, etc).

If you log out of your site and view it on desktop, does it look the same as on mobile?

If not, can you specifically point out which products are not displaying as expected.

Hi Melinda
Thanks so much for your reply! I finally narrowed it down last night to a rogue caching plugin which for some reason had got stuck on an old view. I’ve deactivated it and it’s now all working. I’ve not had chance to reactivate and see if the same problem occurs. Out of interest, is it worth using a caching plugin to speed up my site and can you recommend one? I was using ‘WP Cache’.
Thanks v much

We have some WooCommerce caching recommendations at https://docs.woocommerce.com/document/configuring-caching-plugins/

Thanks!