• Resolved cloudshift

    (@cloudshift)


    After upgrading to version 2.4.6 on more than 30 websites all sites are destroyed and only shows the message “Briefly unavailable for scheduled maintenance. Check back in a minute.”. The message stays and it’s even not possible to delete the plugin folder.

    I have to restore backups. There must be a critical error in the plugin!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Tim W

    (@timwhitlock)

    My plugin is not capable of “destroying” your website.

    If there is an error please try to find some useful messages in your log files.

    Thread Starter cloudshift

    (@cloudshift)

    Thanks for the quick answer. After the plugin update it’s even impossible to restore backups from ManageWP or even access any of the websites from the service. For now, we’re doing recoveries from local backups. This will take some hours. I will test the next days what happened but as it has the same effect on different themes and websites there must be a problem with this update. We’re using NGINX servers with PHP 4 and will investigate later.

    Thread Starter cloudshift

    (@cloudshift)

    First hint. My quick guess it’s that there is a problem with the WP update service. When I download the plugin and install it manually it works. It seems that when updating through the WP interface many files are missing and could not be downloaded so the websites crash after a while. Maybe a CDN problem. Updates on some sites in the US seems to work so, but problems in Europe!

    Plugin Author Tim W

    (@timwhitlock)

    If there are files missing from my plugin due to a bad install process then please mark this issue as resolved as clearly the plugin is not at fault in this regard.

    If you find there is a real error coming from my plugin then feel free to post it any time.

    Thread Starter cloudshift

    (@cloudshift)

    Did it! Thanks again. I’m pretty sure now it’s a WP CDN problem. Maybe not all files are distributed to all locations or so.

    Plugin Author Tim W

    (@timwhitlock)

    May I recommend with 30 websites that you come up with a better test and deploy strategy than relying on WP updates. Any plugin you update could contain errors, incompatibilities or conflicts.

    Thanks for marking resolved.

    Thread Starter cloudshift

    (@cloudshift)

    You’re right Tim! ManageWP does a security backup prior to any plugin update, so we normally can do a restore in seconds. But obviously not in this special case. We will definitely investigate further and adapt our process.

    Thanks in general for your great plugin an effort!

Viewing 7 replies - 1 through 7 (of 7 total)
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