Details being deleted no customer information on order

  • Resolved mercurydan

    (@mercurydan)


    1 year, 4 months ago

    After updating to the latest WooCommerce PayPal Payments I had issues where the name, email, shipping details were gone. Paypal came up with an error message below and the payment went through. Its like miscommunication between the website and Paypal and the details were deleted. I am getting other payments come through from different plugins for credit card that work fine. I rolled back to a previous version but dont know if this fixed the problem yet.

    • CANNOT_BE_NEGATIVE: Must be greater than or equal to zero. If the currency supports decimals, only two decimal places are supported.
    • CANNOT_BE_ZERO_OR_NEGATIVE: Must be greater than zero. If the currency supports decimals, only two decimal places are supported.
    
WordPress Environment


WC Version: 7.8.2
REST API Version: ? 7.8.2
WC Blocks Version: ? 10.6.0
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 8.1.21
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.85.0
OpenSSL/3.0.9

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.9.0
WC Database Prefix: wp_
Total Database Size: 441.50MB
Database Data Size: 305.59MB
Database Index Size: 135.91MB
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Security

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Hide errors from visitors: ?

Active Plugins (79)

ELEX Address Validation & Google Address Auto Complete Plugin for WooCommerce (Basic): by ELEXtensions – 1.6.4
Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.5.6
Afterpay Gateway for WooCommerce: by Afterpay – 3.5.4
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Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.2
ELEX WooCommerce Australia Post Shipping With Tracking: by ELEXtensions – 3.1.4
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BBQ Firewall: by Jeff Starr – 20230303
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Elementor: by Elementor.com – 3.14.1
ELEX Dynamic Pricing and Discounts for WooCommerce Basic Version: by ELEXtensions – 1.3.2
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Forminator: by WPMU DEV – 1.24.6
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Indeed Ultimate Affiliate Pro: by WPIndeed Development – 8.1
Indeed Social Share & Locker Pro: by indeed – 7.8
Kadence WooCommerce Email Designer: by Kadence WP – 1.5.11
Newsletter, SMTP, Email marketing and Subscribe forms by Brevo: by Brevo – 3.1.67
MyCryptoCheckout: by edward_plainview – 2.125
MyCryptoCheckout: by edward_plainview – 2.125
Order Minimum/Maximum Amount for WooCommerce: by WPFactory – 4.3.1
Podcast Subscribe Buttons: by SecondLine Themes – 1.4.7
POLi Payments for WooCommerce: by Merco – 5.2.6
WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 4.1.0
Product Visibility by User Role for WooCommerce: by WP Wham – 1.8.1
Recover Abandoned Cart: by FantasticPlugins – 23.7
reCAPTCHA for WooCommerce: by WPElitePlugins – 1.1.2
Rank Math SEO: by Rank Math – 1.0.119.1
SiteGround Security: by SiteGround – 1.4.5
SVG Support: by Benbodhi – 2.5.5
Tawk.to Live Chat: by Tawkto – 0.8.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.7

User Switching: by John Blackbourn & contributors – 1.7.0
Tabs – Responsive Tabs with WooCommerce Product Tab Extension: by Biplob Adhikari – 4.0.5
Visibility Logic for Elementor: by StaxWP – 2.3.5.1
Wizit Gateway for WooCommerce: by Wizit – 1.0.9
Woocommerce Customers Order History: by javmah – 5.2.1
WooCommerce Blocks: by Automattic – 10.6.0
Order Weight for WooCommerce: by Andreas Karman – 1.2
WPC Product Bundles for WooCommerce (Premium): by WPClever – 7.2.5
Product Feed PRO for WooCommerce: by AdTribes.io – 12.7.8
WooCommerce Eway Payment Gateway: by WooCommerce – 3.6.2
Booster for WooCommerce: by Pluggabl LLC – 6.0.6
WooCommerce PayPal Payments: by WooCommerce – 2.1.0 (update to version 2.2.0 is available)
Brevo - WooCommerce Email Marketing: by Brevo – 3.0.10
Woocommerce Side Cart Premium: by XootiX – 3.1
WooCommerce Visibility: by codemine – 5.2
WooCommerce Wholesale Prices: by Rymera Web Co – 2.1.8
WooCommerce: by Automattic – 7.8.2 (update to version 7.9.0 is available)
WP All Export Pro: by Soflyy – 1.8.3
eForm - WordPress Form Builder: by WPQuark – 4.17.1
WP Last Modified Info: by Sayan Datta – 1.8.8
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.16

WP Rollback: by GiveWP.com – 1.7.3
WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.8
WP All Export - WooCommerce Export Add-On Pro: by Soflyy – 1.0.6
WPElite Plugins Updater: by WPElitePlugins – 1.0.2
WPForms Lite: by WPForms – 1.8.2.2
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WPSSO Commerce Manager Catalog Feed XML: by JS Morisset – 2.6.1
WPSSO Google Merchant Feed XML: by JS Morisset – 6.6.1
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Zip - WooCommerce: by Zip – 2.3.18

Inactive Plugins (19)

Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.0
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.9.2
Auto Coupons for WooCommerce: by RLDD – 2.2.11
Better Search Replace: by WP Engine – 1.4.2
Broken Link Checker: by WPMU DEV – 2.2.0
Disable Bloat for WordPress & WooCommerce: by Disable Bloat – 3.2.9
Exporter for eForm: by WPQuark – 1.8.0
Health Check & Troubleshooting: by The www.ads-software.com community – 1.6.0
Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.4.2
OMGF: by Daan from Daan.dev – 5.6.1
Order Export & Order Import for WooCommerce: by WebToffee – 2.3.7
Post Types Order: by Nsp Code – 2.0.9
Query Monitor: by John Blackbourn – 3.13.1
Search & Replace: by Inpsyde GmbH – 3.2.1
SiteGround Optimizer: by SiteGround – 7.3.3
Site Kit by Google: by Google – 1.105.0
WordPress Persistent Login: by Luke Seager – 2.0.15
WP All Export - User Export Add-On Pro: by Soflyy – 1.0.7
Zotpress: by Katie Seaborn – 7.3.4

Settings

API Enabled: ?
Force SSL: ?
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #15305 - /magnesium-shop/
Cart: #8 - /cart/
Checkout: #50401 - /checkout/
My account: #41726 - /my-account/
Terms and conditions: ? Page not set

Theme

Name: Astra Child
Version: 1.0.0
Author URL: https://wpastra.com/about/
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 4.1.6
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ?

Templates

Overrides: astra-child/woocommerce/checkout/form-billing.php
astra-child/woocommerce/emails/admin-new-order.php

Product Visibility by User Role Settings

Product Visibility by User Role: yes
Hide catalog visibility: yes
Make non-purchasable: yes
Modify query: yes
Hide menu items: no
Hide product categories/tags: no
Redirect:
Enable Redirect URLs per product: no
Replace description: no
Content to replace with, e.g.: Log in to see the product description.:
Replace short description: no
Content to replace with, e.g.: Log in to see the product description.:
User roles to display in settings: Array
(
[0] => administrator
[1] => customer
[2] => wholesale_customer
)
Admin products list column: yes
Product quick edit: yes
Products bulk edit: no
Bulk settings for role administrator: not set
Enable/Disable:
Hide all:
Products:
Invisible:
Product categories:
Invisible:
Product tags:
Invisible:
Bulk settings for role customer: not set
Enable/Disable:
Hide all:
Products:
Invisible:
Product categories:
Invisible:
Product tags:
Invisible:
Bulk settings for role wholesale_customer: not set
Enable/Disable:
Hide all:
Products:
Invisible:
Product categories:
Invisible:
Product tags:
Invisible:

WooCommerce PayPal Payments

Onboarded: ?
Shop country code: AU
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: ?
Reference Transactions: ?
Used PayPal Checkout plugin: –
Tracking enabled: ?

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-07-19 05:08:22 +10:00
Options: ?
Notes: 28
Onboarding: completed

Action Scheduler

Canceled: 64
Oldest: 2023-06-19 15:37:21 +1000
Newest: 2023-07-10 15:04:29 +1000

Complete: 6,732
Oldest: 2023-06-19 09:20:15 +1000
Newest: 2023-07-18 16:00:39 +1000

Failed: 546
Oldest: 2022-09-15 07:15:24 +1000
Newest: 2023-07-18 10:38:56 +1000

Pending: 9
Oldest: 2023-07-19 02:43:59 +1000
Newest: 2023-08-16 14:41:51 +1000

Status report information

Generated at: 2023-07-18 16:03:35 +10:00
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Viewing 15 replies - 16 through 30 (of 30 total)

  • We have a client that is having the same issue. They do have a custom checkbox added to their checkout page which seems to be the issue as stated above.

    Here is the functions in use to add this:

    add_action( 'woocommerce_review_order_before_submit', 'gd_add_checkout_privacy_policy', 9 );

function gd_add_checkout_privacy_policy() {

woocommerce_form_field( 'privacy_policy', array(
    'type'          => 'checkbox',
    'class'         => array('form-row privacy'),
    'label_class'   => array('woocommerce-form__label woocommerce-form__label-for-checkbox checkbox'),
    'input_class'   => array('woocommerce-form__input woocommerce-form__input-checkbox input-checkbox'),
    'required'      => true,
    'label'         => 'I\'ve read and accepted the <a href="'. home_url( 'terms-conditions' ) .'">terms and conditions</a>',
));

}

// Show notice if customer does not tick

add_action( 'woocommerce_checkout_process', 'gd_not_approved_privacy' );

function gd_not_approved_privacy() {
  if ( ! (int) isset( $_POST['privacy_policy'] ) ) {
    wc_add_notice( __( 'Please acknowledge the terms and conditions' ), 'error' );
  }
}

    Currently I have just downgraded the plugin until a fix can be implemented.

    Having the same issue. It is not something consistent, and did happen to 1 order out of about 3.

    The order in the admin dashboard was missing all details except the email. It was a simple order, with just 1 item and no coupons etc.

    We have a custom checkbox (non-required) that is added by the WP Fusion plugin.

    • This reply was modified 1 year, 4 months ago by Lyk.

    Just to add to this thread, we’re currently experiencing the same issue and have seen it on 2 orders so far over the past few days. As mentioned by others, we also have a custom checkbox during checkout.

    Hopefully this can be resolved soon because a lot of our systems are automated and as such, these orders are currently being forwarded to our printers without any information which is super confusing.

    Cheers!

    Same issue on roughly 1/5 of orders. We are using Germanized for Woocommerce which also adds custom Checkboxes to checkout (if that is indeed the problem).

    We also have a custom checkbox on our checkout page.

    I have a client experiencing the same issue since the new update. Will be paying attention to this thread for an update and will rollback in the meantime. The site affected has 38 active plugins.

    We have the same issue, but only from yesterday. Three orders in total, one of them with coupon. Three Rollback helped. In two of the orders we notice strange ip address 173.0.81.65 that leads to paypal.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @mercurydan

    We sincerely apologize for the inconvenience. To clarify, order details aren’t actually being deleted, but rather the update 2.2.0 introduced a feature that creates WooCommerce orders upon receiving a payment confirmation webhook from PayPal. However, under certain unexpected circumstances (for instance, when using certain checkout customizations), the order creation may have been inadvertently triggered without containing all relevant buyer details.

    To work around this issue, you could consider downgrading to the previous version 2.1.0, or you might want to try out this test version. This version includes a proposed fix that is planned to be incorporated in the upcoming update.

    Your feedback would be immensely appreciated if you choose to try out this test version, particularly if you’re encountering the issue of empty order details with update 2.2.0. Thank you!

    Kind regards,
    Niklas

    This still shows as 2.2.0?
    https://drive.google.com/uc?export=download&id=1DkB2KNllIiunvf73PEeTiX5wxD2vl8d6

    • This reply was modified 1 year, 3 months ago by demografix.
    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @demografix

    Yes, this issue is present in the 2.2.0 release and should be resolved with the 2.2.1 release or the test version Niklas shared above.

    Kind regards,
    Joost

    jsk

    (@jskarioki)

    Having same issue where orders come in without the customer details. Sometimes, order would be processed twice, one with the details and the other without. In one instance, customer was charged twice.

    Same happening here. All plugins in latest update. Several payment types and this problem only happens with Paypal orders. Guest client orders NOT active. I’ve tried several ways to reproduce the error without success ??
    Just like another user reported (@pandowata) we also have the same client IP 173.0.81.140 on all problematic orders.

    Regards!

    • This reply was modified 1 year, 3 months ago by Vitor.

    Hi,

    we are facing the same issue ! Sometimes double orders, sometimes orders with no customer data inside .-/

    Will try the beta version and feedback …

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello all,

    This issue should be resolved with our latest release (2.2.1) that was release yesterday. Please update our plugin to this version and open a new thread if you are still encountering this or any other issue.

    I will mark this thread as resolved, since we believe this should completely resolve the issue.

    Kind regards,
    Joost

    We encountered this same issue and will be updating to resolve it – however what now happens to exisiting orders containing no billing or shipping details? How can these be recitified?

Viewing 15 replies - 16 through 30 (of 30 total)
  • The topic ‘Details being deleted no customer information on order’ is closed to new replies.