Diagnostic Information Data

  • Resolved Terry J

    (@texasbiz)


    3 years, 6 months ago

    Hi. Been a while since I used MetaSlider.

    Installed and now every time I go to settings or to add new slider, a popup appears:

    View post on imgur.com

    If I click “No Thanks” it goes away. But, every time I return to these areas the popup is there again.

    So, I assume the only way to get rid of the popup is to agree to share data that I have no idea what I would be sharing?

    I sincerely hope this is not the case and it is a bug. Hate to see such a fine plugin stoop to this level and pray it is just a bug.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    Welcome back ??

    That should go away immediately (and forever) when you decline. There must be some sort of bug happening where the call to your server (to record your choice) is failing.

    You’d have to try and debug that. The first thing is to check the devtools for any errors. Open them up before loading the page. Check for errors. Then press to decline and check for more errors.

    Report what you find (share some screenshots if possible) and the support team here will help you out.

    How to open devtools: https://support.airtable.com/hc/en-us/articles/232313848-How-to-open-the-developer-console

    Thread Starter Terry J

    (@texasbiz)

    Thank you for fast reply!

    I am not use to using WP Cerber and told in chat with another fellow site designer that WP Cerber is most likely blocking access to the rest api.

    I will have to check that out. I was sure that you guys would not force data sharing like that:)

    Will try and report back my troubleshooting steps.

    Hi,

    We value customer experience and won’t force users to provide any sensitive data without their consent.

    Good luck with troubleshooting. Hope you can fix that soon.

    Let us know if you need anything else.

Viewing 3 replies - 1 through 3 (of 3 total)
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