• Resolved Steinway

    (@steinway)


    Hi there.

    We have just relaunched our webshop and have encountered some issues with DIBS and Woocommerce.

    After our website update, the order numbers for the online order went 1000 orders back in time and all new orders get “old” used order numbers.

    When trying to finish the transaktions, DIBS tell them, that the orderID has been used and the customer can’t pay and finish the order.

    I then updated the order number with this plugin :
    https://da.www.ads-software.com/plugins/custom-order-numbers-for-woocommerce/

    Now we have new order numbers, but we can’t connect with DIBS. It don’t capture the transaction in the dashboard and the users never get an order email from us and the invoice page make the bug.

    I then removed the plugin and went back to the old setup, but Woocommerce just uses the old order numbers that we can’t reuse because of DIBS orderID’s.

    Please advise!

    The page I need help with: [log in to see the link]

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