Didn't receive an email

  • The plugin was working until I edited the template and we didn’t get any emails from the new posts.

    Here is what I have in the notification email:

    Domain.com (I hid this on here) has posted a new item, '{TITLE}'

{POST}

You may view the latest post at
{PERMALINK}

You received this e-mail because you asked to be notified when new updates are posted.
Best regards,
{BLOGLINK}

    Did I do something wrong?

    https://www.ads-software.com/plugins/subscribe2/

Viewing 11 replies - 1 through 11 (of 11 total)

  • @sefket,

    You template looks fine. Does it work if you send a preview? That sends to the currently logged in user.

    Thread Starter Sefket

    (@sefket)

    I sent out a preview and it doesn’t go to my gmail but it goes to our websites email address. Any idea?

    It’s also strange that the emails didn’t go out when the post got made (then again I can’t confirm this. It may of went to our visitors email address but not ours). Any idea how to test this?

    Thank you for your help!

    @sefket,

    Check your Gmail spam folder.

    Try installing an email logging plugin in WordPress to allow you to see what emails were generated ready for sending:
    https://www.ads-software.com/support/plugin/email-log

    Thread Starter Sefket

    (@sefket)

    Hi,

    It’s not in there. I’ve installed the plug in now. I wait for the next post to be created and it’ll show me the email logs? It’s so strange as it was working before I updated the template lol

    Thread Starter Sefket

    (@sefket)

    Okay, this is strange.

    The emails showed it sent in the email log plugin. I can confirm that too since one of the emails that went to my gmail address was a person who subscribed to us (the notification). So I guess the visitors must of got the emails.

    Now my question is, why didn’t I and my partner get the email? We’re registered obviously and I also created a new email and put it to be a registered subscriber. It seems the emails only go towards the unregistered subscribers. How can I fix this?

    @sefket,

    It may be that your email addresses are not actually subscribed. Find each email in the Subscribe2->Subscribers menu and click ‘edit’ below the address to see their subscriptions. If the settings there look okay then you need to discuss this with your hosting provider and ask why your emails are being dropped.

    Thread Starter Sefket

    (@sefket)

    None of the categories were selected under registered subscribes or under the registered email addresses. I enabled them so it might work now. We’ll see.

    Also, is it possible for you to add in the emails when people get an email about our posts, can you add in the bottom if they don’t want to receive any more emails, they can unsubscribe and link them so they can unsubscribe.

    I’ve read on Google’s rules for IPs that you have to make the unsubscribing clear in the email if they don’t want to receive the emails anymore or the IP can get blacklisted.

    Thank you so much for all your help!

    @sefket,

    This has been asked many times before. Try a Google search for “subscribe2 unsubscribe link”.

    Thread Starter Sefket

    (@sefket)

    Would it be

    If you don’t want to receive anymore emails from us, you can unsubscribe on the following page: [subscribe2 =”unsubscribe”]

    I put that but it says you have go into your subscriptions profile to do it. Can there be a straight forward link to just unsubscribe?

    I think this should be default in the script as not many people know about websites and their IP would get blacklisted.

    @sefket,

    The example you gave above is a shortcode, not a HTML link.

    It cannot be default because the ‘page’ you should have created in WordPress as described int he install instructions can be called anything you like so Subscribe2 cannot guess where you are going to place the form, you need to configure it a little but yourself.

    Thread Starter Sefket

    (@sefket)

    Wow, my bad on that. I added a page and put the HTML line in there and then got the link for the page and put in the emails. Looks like this did the work. I should of paid attention. Thank you!

Viewing 11 replies - 1 through 11 (of 11 total)
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