Didn’t received user email change confirmation email.

  • Now it’s been a 3 week I’m trying to change my user and administration email address but don’t no why I’m unable to change it. I want my organization email to be registered for both (user and Administrator). I have tried 2 email address but, never received any confirmation mail.

    Also I did change email address from database but it’s only displaying the new email address in dashboard. but if I want a password reset link on my email it doesn’t work as well.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    It sounds like your hosting provider has disabled PHP’s mail() function, which is used by WordPress to send you email notifications, and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blacklisted. This would result in the emails being sent, but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and sending yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.

    Thread Starter bshubham

    (@bshubham)

    Hi James,
    It’s not like that any email address I put their is not receiving confirmation email. Their are few email address are getting email confirmation link but I don’t want those email address their.
    I want to register an a organization email address. can you guide me how can I register my organization email address?

    Thread Starter bshubham

    (@bshubham)

    I have updated new email in user contact info but still no confirmation link received on it. this may be 4th email address I have used but nothing is working for me.

    I’m have used 4 email address with (.org) extension and it’s not working but if I used (.com) extension i.e. my personal email address then I do receives confirmation link on it.

Viewing 3 replies - 1 through 3 (of 3 total)
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