Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author smashballoon

    (@smashballoon)

    Hey Kizinko,

    It’s likely that you’re not using a valid Access Token or that your Facebook page has restrictions on it, all of which are very simple things to fix, and are covered on our Troubleshooting page.

    I pride myself on going above and beyond to offer very quick and effective support for users of this free plugin, and so if you have an issue using it then please just contact me using the support form on the website, as suggested within the plugin, and I can help you to get it to work on your site. Preferably before posting a 1 star review stating that the plugin doesn’t work!

    You can use the support form so that you don’t have to display your Access Token publicly on here.

    Kind regards,

    John

    Plugin Author smashballoon

    (@smashballoon)

    Hey Kizinko,

    I just wanted to check in to see whether you’d like support with getting the plugin to work? It’s been a few days and I haven’t heard from you.

    The issue you described is usually caused either the page not being set to public (ie. having restrictions on it), or by entering incorrect information into the plugin settings, both of which are very quick and easy to resolve.

    If you need help then please just contact me. I hate having a 1 star review on here that isn’t justified!

    Many thanks,

    John

    Thread Starter kizinko

    (@kizinko)

    Hi John,

    Sorry for the delayed response. I appreciate the quick offer to help. I ended up going with a Like Box, but I also changed my rating to 5 stars because I’m grateful you were so prompt to offer above and beyond assistance.

    I’ll get in touch if I end up using the plugin and needing help.

    Thanks!

    Plugin Author smashballoon

    (@smashballoon)

    Thanks Kizinko, much appreciated!

    If you ever need help or have any questions at all regarding the plugin then just let me know and I’d be happy to assist.

    John

Viewing 4 replies - 1 through 4 (of 4 total)
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