• Resolved cgllc

    (@mfulham)


    Hello, I am new to Helpie FAQ.

    How are Groups different from Categories? What should a Group be used for, and what should a Category be used for?

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  • Hi @mfulham ,

    Groups are basically to use bulk of FAQ’s in a single page. You cannot display a bulk of FAQ’s in a page using their category, but you can display it using their Group.

    In a single group, you can have multiple categories. Category is just a taxonomy. You can assign similar FAQ’s to a particular category.

    Say, you want to create some Frequently asked questions for various Hospitals. You create a group called “Hospital 1”. In the hospital 1, you can have various departments like Ortho Services, Neuro services, emergency services, etc.. which you create as a category and can add the FAQ’s of those particular categories. Now, you can use this group (using the group shortcode) and can add it in any page you want.

    In the same way, you can have another group called “Hospital 2” and have those various categories and FAQ’s assigned to those categories. And use this group in any other page you want.

    I hope that helps. Please let me know if you have any more questions/doubts. I would be glad to help you.

    Kind Regards.

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