differences in order summary

  • Resolved polos2a

    (@polos2a)


    1 year, 1 month ago

    Hello, I have been using the plugin for a year and I admit I am satisfied with the results, at least until recent events.
    I am asking for help or advice, currently, for reasons unknown to me, the plugin has started to provide strange summaries in emails,

    1. prices are set without VAT
    2. prices are displayed correctly
    3. the summary of the price for the quantity of goods is correct
    4. the VAT amount now appears as 0, previously it showed this amount
      5 the total amount of the order does not match the value (it is given with VAT, which is displayed in the order as 0)
      What should I change to make it work as before, giving me the price per piece without tax, separate tax and a summary price with tax + possible delivery cost in the email?
      Regards
      Polos2a

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support mialewp

    (@mialewp)

    Hi @polos2a,

    Thanks for contacting us.

    First of all, we apologise for any unexpected experiences and inconvenience.

    Could you please reach out to our technical support via https://yaycommerce.com/support/?

    We would like to check further on that if it’s possible.

    Looking forward to hearing back from you.

    Best regards,

    Mia

    Plugin Support mialewp

    (@mialewp)

    Hi @polos2a,

    Good day!

    We hope you are doing well and healthy. ??

    Have you figured the issue out?

    If so, we would like to mark this topic as resolved.

    If you still need help, please feel free to contact us.

    Our dev will check and fix it for you as soon as possible.

    Looking forward to hearing back from you.

    Best regards,

    Mia

Viewing 2 replies - 1 through 2 (of 2 total)
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