Different Mail Text for Reserving and Paying an event

  • Currently in the settings I can set up an E-Mail that gets sent out to the admins and the the customer, as soon as the customer has ordered a ticket.
    So far so good.

    As soon as the customer pays his ticket (offline) and the admin sets the ticket status to completed, the same E-Mail gets send out to the admin and customer.
    Yes the receipt and ticket information is upated, but still the rest of the E-Mail stays the same as well.
    Why is that not satisfying?

    For the following reasons:
    1. After ticket order, the customer needs the offline payment instructions in the E-Mail. As after the payment the customer gets confused when he or she receives an E-Mail with the payment instructions as he or she already paid the ticket.
    2. When the customer orders the ticket, he shall get en E-Mail with the receipt for the order. The ticket link though should only be send to the customer AFTER the payment.

    So maybe for the next releases it is possible to define two different E-Mail contents, one for the ticket order and one for the payment confirmation only.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Joe Dolson

    (@joedolson)

    Use the {gateway_notes} field to deliver your gateway-specific instructions.

    Thread Starter codac

    (@codac)

    That won’t work though.
    The Payment information requires tags and tags like {name}, {key} and {amount_due} are not supported in the gateway_notes.

    Here is an example how it looks currently:

    <p>
Dear {name},

This e-mail concerns the following booking:<br />
{purchase}<br />
Amount due: {amount_due}<br>

<b>{event_notes}</b><br><br>

<b>If not already done, please transfer the event fee via SEPA <br /> to the following account, specifying the stated purpose. <br /> The invoice is due within 8 days of purchase. <br /> If you cancel, please see our <a href="https://www.heikesescapes.eu/datenschutzerklaerung/"> terms and conditions </a>! </ b> <br /> If this invoice has already been paid, you can ignore this email. In this case you will find the final receipt and the ticket at the bottom of this e-mail.<br />

<table border="1">
  <tr>
    <td>Account Owner :</td>
    <td>bla bla bla</td>
  </tr>
  <tr>
    <td>IBAN:</td>
    <td>DE123456789123456798</td>
  </tr>
  <tr>
    <td>BIC:</td>
    <td>LULULULULU</td>
  </tr>
  <tr>
    <td>Use:</td>
    <td>{name}, {key}</td>
  </tr>
  <tr>
    <td>Amoutn due:</td>
    <td>{amount_due}</td>
  </tr>
</table>

<b>Summary:</b><br />
<table border="1">
  <tr>
    <td>Name:</td>
    <td>{name}</td>
  </tr>
  <tr>
    <td>Asdress:</td>
    <td>{address}</td>
  </tr>
  <tr>
    <td>E-Mail:</td>
    <td>{buyer_email}</td>
  </tr>
  <tr>
    <td>Phone:</td>
    <td>{phone}</td>
  </tr>
  <tr>
    <td>Ticket:</td>
    <td>{purchase}</td>
  </tr>
  <tr>
    <td>Ticket-Type:</td>
    <td>{method}</td>
  </tr>
  <tr>
    <td>Message to organizer:</td>
    <td>{message_to_organizer}</td>
  </tr>
  <tr>
    <td>Motocycle:</td>
    <td>{motocycle_type}</td>
  </tr>
  <tr>
    <td>Experience:</td>
    <td>{drivers_experience}</td>
  </tr>
  <tr>
    <td>Transaction-ID:</td>
    <td>{key}</td>
  </tr>
  <tr>
    <td>Payment:</td>
    <td>SEPA transfer</td>
  </tr>
</table><br /><br />

Attached the receipt to the order. <br /> The receipt will be updated with the payment details once the payment is completed: <br />
{receipt} <br /> <br />

Here is the ticket, which will be valid after payment: <br>
{tickets} <br>

If you have any questions, you can simply reply to this e-mail. <br /> <br />

Thank you for booking through {blogname}! <br /> <br />
Bye for now!
</p>

    This is how it is supposed to be:

    Ticketorder:

    <p>
Dear {name},

Thank you for ordering the following ticket:<br />
{purchase}<br />

<b>{event_notes}</b><br><br>

<b>Please transfer the event fee via SEPA <br /> to the following account, specifying the stated purpose. <br /> The invoice is due within 8 days of purchase. <br /> If you cancel, please see our <a href="https://www.heikesescapes.eu/datenschutzerklaerung/"> terms and conditions </a>! </ b> <br /> 

<table border="1">
  <tr>
    <td>Account Owner :</td>
    <td>bla bla bla</td>
  </tr>
  <tr>
    <td>IBAN:</td>
    <td>DE123456789123456798</td>
  </tr>
  <tr>
    <td>BIC:</td>
    <td>LULULULULU</td>
  </tr>
  <tr>
    <td>Use:</td>
    <td>{name}, {key}</td>
  </tr>
  <tr>
    <td>Amount due:</td>
    <td>{amount_due}</td>
  </tr>
</table>

<b>Summary:</b><br />
<table border="1">
  <tr>
    <td>Name:</td>
    <td>{name}</td>
  </tr>
  <tr>
    <td>Asdress:</td>
    <td>{address}</td>
  </tr>
  <tr>
    <td>E-Mail:</td>
    <td>{buyer_email}</td>
  </tr>
  <tr>
    <td>Phone:</td>
    <td>{phone}</td>
  </tr>
  <tr>
    <td>Ticket:</td>
    <td>{purchase}</td>
  </tr>
  <tr>
    <td>Ticket-Type:</td>
    <td>{method}</td>
  </tr>
  <tr>
    <td>Message to organizer:</td>
    <td>{message_to_organizer}</td>
  </tr>
  <tr>
    <td>Motocycle:</td>
    <td>{motocycle_type}</td>
  </tr>
  <tr>
    <td>Experience:</td>
    <td>{drivers_experience}</td>
  </tr>
  <tr>
    <td>Transaction-ID:</td>
    <td>{key}</td>
  </tr>
  <tr>
    <td>Payment:</td>
    <td>SEPA transfer</td>
  </tr>
</table><br /><br />

Attached the receipt to the order. <br /> The receipt will be updated with the payment details once the payment is completed: <br />
{receipt} <br /> <br />

If you have any questions, you can simply reply to this e-mail. <br /> <br />

Thank you for booking through {blogname}! <br /> <br />
Bye for now!
</p>

    After Payment:

    <p>
Dear {name},

Thank you for your payment of the following ticket:<br />
{purchase}<br />

<b>{event_notes}</b><br><br>

Please find attached your updated receipt and your ticket:

Receipt: {receipt} <br /> <br />

Ticket: {tickets} <br>

<b>Summary:</b><br />
<table border="1">
  <tr>
    <td>Name:</td>
    <td>{name}</td>
  </tr>
  <tr>
    <td>Asdress:</td>
    <td>{address}</td>
  </tr>
  <tr>
    <td>E-Mail:</td>
    <td>{buyer_email}</td>
  </tr>
  <tr>
    <td>Phone:</td>
    <td>{phone}</td>
  </tr>
  <tr>
    <td>Ticket:</td>
    <td>{purchase}</td>
  </tr>
  <tr>
    <td>Ticket-Type:</td>
    <td>{method}</td>
  </tr>
  <tr>
    <td>Message to organizer:</td>
    <td>{message_to_organizer}</td>
  </tr>
  <tr>
    <td>Motocycle:</td>
    <td>{motocycle_type}</td>
  </tr>
  <tr>
    <td>Experience:</td>
    <td>{drivers_experience}</td>
  </tr>
  <tr>
    <td>Transaction-ID:</td>
    <td>{key}</td>
  </tr>
  <tr>
    <td>Payment:</td>
    <td>SEPA transfer</td>
  </tr>
</table><br /><br />

If you have any questions, you can simply reply to this e-mail. <br /> <br />

Thank you for booking through {blogname}! <br /> <br />
Bye for now!
</p>
    Thread Starter codac

    (@codac)

    @joedolson : Any help?
    I’m really stuck here. It has to be possible, that there is an order confirmation (after the customer placed his order) and an payment received confirmation (after the order has been marked as completed). Only the payment received confirmation should habe the receipt and ticket(s).

    This is acutally the KO criteria for me. If this is not possible I have to use another plugin, which is really not what I want as I quite like your plugin.

    Plugin Author Joe Dolson

    (@joedolson)

    I’ll look into it – I’ve had a very busy few weeks, and haven’t had any time to look at this option.

    Thread Starter codac

    (@codac)

    @joedolson Any update on my request?

    Plugin Author Joe Dolson

    (@joedolson)

    No, I’m afraid I haven’t – my schedule has continued to be excessively busy, and it’s a tricky task to add new email responses, as ensuring that they *only* get sent at the desired time takes a lot of testing of different cases.

Viewing 6 replies - 1 through 6 (of 6 total)
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