Different statistics than webhost

Hi @missmikado

Where this 312 users number comes from?

Kind regards

Mat

Hi,

that’s the matomo statistic of users.
Please see Screenshot

Hi @missmikado

this FAQ explains why you could have some different reports between analytics tools and Matomo:
https://matomo.org/faq/troubleshooting/faq_50/

What I’ve seen so far when browsing your website is:

* Do not track support and Bot spiders exclusion could explain part of the differences. But this difference is 93% of the visits reported in the other tool so it won’t explain this %.

* Your Matomo tracking tag is present in all the pages I browsed. It is located in your footer but another time, it won’t explain these 93%.

* Regarding your business, you may have companies which connect to your website. In this case, you could follow this faq to distinguish the different users in a same company
https://matomo.org/faq/troubleshooting/faq_16966/
Is your page view similar between the two tools?

* I don’t have any more details regarding your hosting analytics solution but hit vs visits and log analysis could explain a big part of these 93% difference.

* Record loaded pages couldn’t explain these 93% even if your javascript is loaded in the footer.

* Do you use IP addresses exclusions?

* Sampling data can’t explain these 93% difference.

* Do you use tracking spam prevention plugin?

Kind regards

Mat

• This reply was modified 2 years, 7 months ago by mattmary.

It might be worth running GA (or another client-side analytics tool) and Matomo side by side for a while (and ignore small discrepancies, as no client side analytics is 100% accurate) to have a proper benchmark.

Usually, webhost analytics are server-side technology, and the kind of conclusions one might derive from the data gathered is of a different nature, for different purposes, more in the lines of technical auditing than marketing purposes.

I hope this helps.

Hi,

thanks for your answers.

I will try to set the tracker, like in the FAQ explaint and see if there is any change.

If only the server side statistics would be different, i could “blame” the webhoster. But I also use statify and that plugin is much closer to the providers statistik that matomo is.
My client does not like GA very much, but maybe it’s worth a try to compare.

Hi @missmikado

This is because Statify records hits not visits: Their documentation says:

Statify counts site views, not visitors

Kind regards

Mat

Hi @missmikado

I close this topic.
If you want a more detailed analysis of the differences between tracking tools, feel free to open a new request.
Kind regards

Mat