Different website if logged in as Admin

  • I’m having some issues with my website and I don’t know how else try to fix this. The website looks different from when I access it as a logged in Admin versus when accessing it by anyone else. More specifically the plugins I’m using (although not entirely just the plugins). They look different, unformatted, not like how they should look like. I have tried so many things and I can’t seem to identify whet the issue really is. Can someone please help me out?

    The page I need help with: [log in to see the link]

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  • Hi @sordinn,

    Thank you for reaching out. I understand how frustrating this issue can be, and I’d be happy to help you troubleshoot it. The difference in how your website appears for logged-in admins versus other users is often caused by caching, plugin conflicts, or permissions. Here are some steps you can try:

    1. Clear Caches:
    • Clear your caching plugin (if you’re using one, such as WP Super Cache or W3 Total Cache).
    • Clear your browser cache, as it might be storing outdated styles.

    2. Check User Permissions:

        • Ensure the plugins or features that look different are not restricted to Admin-only visibility.
        • Some plugins have role-based settings that control functionality for different user roles.

        3. Temporarily Disable Caching Plugins:

          • Caching plugins can sometimes cause differences between logged-in and logged-out views. Temporarily disabling them can help identify if they are the cause.

          4. Inspect for CSS or JavaScript Issues:

            • Use your browser’s developer tools (F12) to check for errors in the console or missing files (e.g., stylesheets or scripts not loading).

            5. Deactivate Plugins for Testing:

              • Deactivate all plugins to see if the issue persists.
              • Reactivate them one at a time to identify any potential conflicts.

              6. Switch to a Default Theme:

                • Temporarily activate a default WordPress theme (e.g., Twenty Twenty-Three). This will help determine if the issue is related to your current theme.

                7. Debug Mode:

                  • Enable WordPress debug mode by adding the following to your wp-config.php file:

                  define(‘WP_DEBUG’, true);

                  define(‘WP_DEBUG_LOG’, true);

                  • Check the debug log (/wp-content/debug.log) for any error messages that might point to the issue.

                  8. Hosting Support:

                    • If the above steps don’t resolve the issue, your hosting provider might have additional tools or logs that can help diagnose the problem.

                    If you can provide more details about the plugins you’re using and any recent changes made to the site, that could help narrow things down further. You might also consider reaching out to the www.ads-software.com support forums or consulting a professional developer for deeper troubleshooting.

                    Let me know how it goes or if you need any further assistance.

                    Best regards,

                    Daryll

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