Digital Download Link Generates Network Error, Direct Link Does Not
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I have an audiobook for sale. After purchasing, when you click the link in the invoice or the thank you page, it generates a Network Error or connection error. However if you use the actual link (not the one generated by Woocommerce) there is no issue downloading the file. What would cause this issue?
System Status Report
### WordPress Environment ### WordPress address (URL): [Redacted] Site address (URL): [Redacted] WC Version: 9.3.3 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ? 3.8.1 Log Directory Writable: ? WP Version: 6.6.2 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: – Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 8.2.24 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 8.2.1 OpenSSL/3.1.4 SUHOSIN Installed: – MySQL Version: 8.0.36-28 Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### [REDACTED] ### Post Type Counts ### attachment: 192 custom_css: 1 customize_changeset: 21 html5tap: 1 jetpack-testimonial: 1 mailpoet_page: 1 nav_menu_item: 1 oembed_cache: 1 page: 14 pluginops_forms: 13 popup: 2 popup_theme: 8 portfolio-item: 5 post: 2 product: 10 product_variation: 30 revision: 1048 seedprod: 1 shop_coupon: 9 shop_order: 29 sr_playlist: 1 wp_font_face: 33 wp_font_family: 12 wp_global_styles: 1 wp_navigation: 1 wp_show_posts: 1 wpcf7_contact_form: 3 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (35) ### PluginOps Builder Extension Pack: by PluginOps – 1.7.5 Autocomplete WooCommerce Orders: by QuadLayers – 3.3.6 Best Upsell for WooCommerce: by identixweb – 1.2.0 Booked: by Boxy Studio – 2.4.3 Classic Editor: by WordPress Contributors – 1.6.5 Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.18.9 Contact Form 7: by Takayuki Miyoshi – 5.9.8 Envato Market: by Envato – 2.0.12 Everlead Business: by Mikado Themes – 1.0.1 Everlead Core: by Mikado Themes – 1.0.2 Everlead Instagram Feed: by Mikado Themes – 2.0.1 Everlead Membership: by Mikado Themes – 1.0.2 Everlead Twitter Feed: by Mikado Themes – 1.0.2 Facebook for WooCommerce: by Facebook – 3.2.10 Jetpack: by Automattic – 13.9 WPBakery Page Builder: by Michael M - WPBakery.com – 7.9 PluginOps Optin Builder: by PluginOps – 4.0.9.8 Meta Tag Manager: by Pixelite – 3.1 MP3 Audio Player by Sonaar: by Sonaar Music – 5.8 Landing Pages - PluginOps Landing Page Builder, Coming Soon Builder, Maintenance Mode: by PluginOps – 1.5.2.2 phpinfo WP: by Exeebit – 6.0 PixelYourSite: by PixelYourSite – 9.7.2 Speed Optimizer: by SiteGround – 7.6.7 Show-Hide/Collapse-Expand: by Bunte Giraffe – 1.3.0 Tax Rate Upload: by Adam Bowen – 2.4.5 The Events Calendar: by The Events Calendar – 6.7.0 Woo Store Vacation: by MyPreview – 1.9.5 WooCommerce.com Update Manager: by Automattic – 1.0.3 WooPayments: by WooCommerce – 8.3.0 WooCommerce PayPal Payments: by WooCommerce – 2.9.2 WooCommerce Shipping & Tax: by WooCommerce – 2.8.2 WooCommerce: by Automattic – 9.3.3 SiteGround Central: by SiteGround – 3.1.0 WP Duplicate Page: by NinjaTeam – 1.4.1 WP Show Posts: by Tom Usborne – 1.1.6 ### Inactive Plugins (2) ### Seriously Simple Podcasting: by Castos – 3.5.0 Slider Revolution: by ThemePunch – 6.5.11 ### Settings ### Legacy API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### Logging ### Enabled: ? Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 214 KB ### WC Pages ### Shop base: #8 - /shop/ Cart: #9 - /cart/ - Contains the [woocommerce_cart] shortcode Checkout: #10 - /checkout/ - Contains the [woocommerce_checkout] shortcode My account: #11 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Everlead Child Version: 1.0.1 Author URL: https://themeforest.net/user/mikado-themes Child Theme: ? Parent Theme Name: Everlead Parent Theme Version: 1.2 Parent Theme Author URL: https://themeforest.net/user/mikado-themes WooCommerce Support: ? ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: everlead/woocommerce/content-product.php everlead-child/woocommerce/global/quantity-input.php everlead-child/woocommerce/product-searchform.php ### WooPayments ### Version: 8.3.0 Connected to WPCOM: ? No Logging: Enabled ### WooCommerce PayPal Payments ### Onboarded: ? Shop country code: US WooCommerce currency supported: ? Advanced Card Processing available in country: ? Pay Later messaging available in country: ? Webhook status: ? PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: ? Used PayPal Checkout plugin: ? Subscriptions Mode: Disabled PayPal Shipping Callback: – Apple Pay: – Google Pay: – Fastlane: – ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store Disabled Features: experimental-blocks minified-js product-pre-publish-modal settings async-product-editor-category-field product-editor-template-system blueprint reactify-classic-payments-settings Daily Cron: ? Next scheduled: 2024-09-10 18:09:58 +00:00 Options: ? Notes: 181 Onboarding: completed ### Action Scheduler ### Complete: 187 Oldest: 2024-09-16 02:14:57 +0000 Newest: 2024-10-15 16:06:32 +0000 Failed: 6 Oldest: 2023-02-28 21:26:04 +0000 Newest: 2023-06-05 15:57:37 +0000 Pending: 1 Oldest: 2024-10-16 16:06:32 +0000 Newest: 2024-10-16 16:06:32 +0000 ### Status report information ### Generated at: 2024-10-15 16:06:57 +00:00The page I need help with: [log in to see the link]
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