Dimensions are wrong every time

  • Looks simple and intuitive at the start, but no matter what you do the dimensions of the pop-up box do not change and the image used is small and centered while surrounded by a big ugly white box. I attempted with several images, square and oblong, in different sizes. There is no way to limit the pop-up box to the image size and even matching the box dimensions in pixels to the selected image does not change the massive ugly box around it.

Viewing 1 replies (of 1 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @robbielokeoys,

    Thanks for the review.
    We’re sorry to hear about your experience.

    I want to mention, that your query is a standard support request, which could have been discussed and quickly fixed by our Support Team, in case you opened a new topic and provided us with the necessary information, instead of giving the 1-star rating. (Of course, it is totally your decision, but opening a ticket will help you to solve the issue as soon as possible.)

    The problem you are experiencing may be connected to different factors, like a conflict coming from the Theme you are using, a cache problem, or an incorrectly uploaded image.

    We are open to having the opportunity to discuss and investigate your case and give a proper solution to it. Unfortunately, we haven’t had a chance to examine this case with you before.

    You can either open a new topic or contact us via?this form?for further investigation of your case.

    Thank you.

Viewing 1 replies (of 1 total)
  • The topic ‘Dimensions are wrong every time’ is closed to new replies.