Directions Button

  • Hello,

    We are using this option:
    “When a user clicks on “Directions”, open a new window, and show the route on google.com/maps”

    It works well with the starting point that we added, but with the “Attempt to auto-locate the user” option, it requires location access from the user and uses the Zip code, which is not working correctly on our website.

    The two options are not suitable for our customers and will cause confusion for them.

    Can we make it just open the map URL without having a route (From – To)? This will make it easier for them to just check the location, and then if they need the directions, they will click on the directions button on Google Maps directly.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there Osama, thank you for writing.

    The plugin is all based around the idea that you have a start point from where you initiate a search, and you are shown the stores that fall within certain radius from that specific start point, so it is kind of an important thing for the internal use.

    In any case, the start point is always going to be sent to the directions window/tab and it is going to be whatever point it was in the map. So, if the users are allowing the browser to track their location, it should be somewhat accurate from where they actually are, although it is far from perfect. But as for your enquiry.. no, it cannot be removed when opening the directions link, sorry about that.

    Best regards,

    Thread Starter Osama Amin

    (@devosamaamin)

    Hello Farroyo,

    Thank you for your reply and clarification!

    Unfortunately, zip codes in our country are not fully compatible with Google Maps, which could cause the issue we mentioned earlier.

    Would it be possible to leave the starting point field empty, allowing the user to select it manually?

    I understand this might not be a current feature in the plugin, but we would greatly appreciate any assistance in making this adjustment. We are more than happy to discuss this if this requires additional payment.

    Thank you!

    Hi again,

    Ok, I understand your issue. However, it is not possible to leave the start point field empty when clicking on the “Directions” link, and we currently don’t do any customizations, sorry about that. I will pass on the suggestion to the dev team so they can consider it as a new setting for a future release, so thanks for that!

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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