Directorist for Business, SCAM or Joke fun club?

  • Resolved kielbiel

    (@kielbiel)


    1 year, 7 months ago

    Dear support,

    are you a serious software company, a fun club or a scammer?

    From your site:

    “Our Support Covers

    We only provide support via the support ticket system and it may take up to 24 hours to get a response. (It may take up to 48 hours during the weekends and public holidays)”

    I have created a ticket as a paying customer before. The average response time was 4 days. But with the last ticket you really took the cake.

    7 days response time is not acceptable, my response was prompt and now I will definitely wait another 7 days for you to process my ticket.

    Even when I reported a security issue in the forum, it took about a week for you to leave your comment.

    Serious question to Directorist because I read in many forum posts and your reviews that you are the worst support.

    Can I rely on you as a partner in the future or do I need to find a more reliable partner for a business directory?

    Are you able to keep your promise of 24-48 hours or not?

    Kind regards

Viewing 1 replies (of 1 total)
  • Plugin Support rashed848

    (@rashed848)

    Hello @kielbiel !

    Thank you for reaching out to us regarding your concerns with our support services. We understand the frustration and inconvenience that you experienced due to the delay in response time. Please accept our sincerest apologies for any inconvenience caused.

    We take our commitment to providing excellent customer support very seriously, and we are sorry to have fallen short of your expectations. As a software company, we strive to provide the best possible support to our customers, and we understand how important it is to address issues in a timely and efficient manner.

    We would like to explain that our support team was experiencing an unusually high volume of requests during the time when you submitted your ticket, compounded by the fact that we were on Eid vacation. This caused a backlog in our support queue, resulting in longer response times than we would normally like.

    We would like to assure you that we have now resumed normal operations, and we are committed to responding to all support requests within 24-48 hours, as per our support policy. We have taken steps to address the issues that led to the delays, and we will work tirelessly to prevent this from happening again in the future.

    We value your business and appreciate your feedback. We understand that you have many options when it comes to choosing a partner for your business directory, and we would like to assure you that we are a serious software company dedicated to providing top-notch support to our customers. We hope that you will continue to work with us, and we look forward to providing you with the best possible support in the future.

    Lastly, would you please let me know the username/Email using which you have created the ticket? We are going to take immediate action on your ticket.

    Thank you for your understanding.

    Best regards,

Viewing 1 replies (of 1 total)
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