Directory Smush not working

  • Resolved Pedro Fidalgo

    (@pedro-fidalgo)


    6 years, 5 months ago

    Hi Dears,

    Directoru smush stop working after installing one of the last updates.
    It appears the button to “choose folder”, i click and after chossing the folder, for example “wp-content” the button “Smush” in spite of beeing present, it is not active and I can not select it.

    Will you please give me some indication?

    Thanks and warm regards,

    Pedro

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi Pedro,

    Hope you’re doing well.

    If I understand this correctly, even after you have selected wp-content folder the Smush button is greyed out for you, is that correct?
    I have checked this on my installation and it worked fine for me there:
    https://screencast.com/t/p2Nimwmrzm

    Can you open up browser console and see if you see any errors in there that could tell us what’s going on?
    You can open the console by pressing Command+Option+J on Mac or Control+Shift+J on Windows.

    Also, could you try disabling your other plugins and switching to default WP theme so we could see if there’s any conflict on that end?

    Cheers,
    Predrag

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @pedro-fidalgo

    It’s been a while since we’ve heard back from you, so I’m marking this topic as resolved. Feel free to post back any updates and we can re-open it and carry on troubleshooting. ??

    Take care,
    Dimitris

    Thread Starter Pedro Fidalgo

    (@pedro-fidalgo)

    Sorry Dimitris. I thought I already answer…
    It was my mistake, After choosing the folder, I did not click the box and that was the reason for the button not to show.
    Everything fine now.
    Thanks very much for the help and warm regards for all.
    Pedro

Viewing 3 replies - 1 through 3 (of 3 total)
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