Disable Ajax Pagination.

@etestonline – You have to specifically set the option for the specific inserted display … the Gallery > Gallery Settings options are used for displays you insert afterward.

You may also just need to clear the image cache under Gallery > Other Options > Miscellaneous as well.

Thanks!

– Cais.

Thanks,
It solved my issue.

I have one more issue, I added 3 ng gallery on same page but its not showing any of the image from any gallery on the page. It shows lots of jquery error in firebug. Please check the following link (firebug)
Error : ReferenceError: jQuery is not defined

URL : https://ceramic-concepts.com/our-product-line/subway-and-linear-tiles/

Please suggest any solutions on this

Also forgot to mentioned that the issue occurs only when we select the Display Type as “NextGEN Basic ImageBrowser”

@etestonline – Although jQuery does appear to be enqueued on your site and the current bundled version found with WordPress is being used the version number associated with the jQuery script is not what is commonly seen.

Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

Thanks!

– Cais.

Hi,
Thanks for reply.

I tried all your solutions like deactivating plugins one by one and reactivate them again, activating the 2015 theme and parent theme, deactivating the NextGEN plugin again reactivate it. But still the issue present, i cant see the gallery working on the page.
URL : https://ceramic-concepts.com/our-product-line/subway-and-linear-tiles/

Please check and let me know if you found something on this.

Thank You

@etestonline – I still cannot tell why your site is not recognizing jQuery … you are welcome to send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.

Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible but I have not seen this before so it may be some time before we can get back to you with anything of note.

Thanks!

– Cais.

Hi,
I submitted the Bug Report on the link you provided.

Thanks

@etestonline – Thanks!

– Cais.

Hi,

Where i can see the progress of the bug report?

@etestonline – We do not have a “status” feature set available, yet, for bug reports (it’s something we are currently working on) but if you have not received a response to your submission yet please send it again (another issue with our current methodology we are reviewing for bug reports).

Thanks!

– Cais.

submitted a bug 2 times, but still no reply from support…

@etestonline – There are currently no unanswered “Bug Reports” in our queue. If you have still not seen a reply please check your spam folder in your email application … just in case.

Otherwise, please try again … and/or try using our Contact form at https://imagely.com/contact/

Thanks!

– Cais.