Hi @scudyscud,
Glad you reached out. It looks like you are familiar with enabling/disabling those comments, but in the interest of being thorough I’m going to go over those options here. If those don’t get you going, I’ll also include steps for information that will be helpful in getting to the bottom of things.
The first place you can configure Donor Comments is in Donations > Settings > Default Options. Scroll to the bottom of the page and click to disable Donor Comments, then click the blue “save changes” button. This covers your global settings.
For per-form settings you’ll navigate to Donations > All Forms and select “edit” under the form you’d like to disable Donor Comments. On the left hand side click “Form Fields”, and then scroll down to the option for Donor Comment. Click to disable, and then click the blue “Update” button on the right hand side.
If you have already followed these steps, I’ll need a better picture of the issue, so I’ll need the following information:
First, send along your system information. You can do this by navigating to Donations > Tools > System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.
Next, I’ll need the URL to your site so I can take a look to see if there are any errors on the front end.
Let me know if you have any questions in the meantime, I’m happy to help.
