Disable email notifications

  • Resolved minicarfilms

    (@minicarfilms)


    1 month ago

    Hello,

    I’m using Omnisend to send all the emails to my clients trough this platform and I’m trying to disable the automatic email notifications of the plugin but I couldn’t.
    When I turn an order to Sent, my clients are now receiving 2 emails.

    How can I fix this?

    Thank you very much.

Viewing 1 replies (of 1 total)
  • Plugin Author gaurav1092

    (@gaurav1092)

    Hi @minicarfilms,

    We do not send the Shipped (Completed) order status email directly; we only change the order status from Processing to Shipped (Completed). The duplicate emails are likely being triggered by WooCommerce’s default email notifications.

    To disable the automatic WooCommerce emails, navigate to WooCommerce > Settings > Emails and turn off the Order Completed email notifications. This should prevent customers from receiving two emails.

    Let me know if you need further assistance!

    Best Regards,
    Gaurav

Viewing 1 replies (of 1 total)
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