Disable Email Summaries weekly delivery doesn’t work

Hi @sgumby

Thanks for reaching out.

Do you have a staging site set up? We’ve seen this issue come up in the past for people who have staging sites set up. Essentially what happens is they will disable the feature in the live production version of the site but forget to turn it off in the staging copy. If you check the weekly summary email, at the bottom of the email will be a link to disable the feature. Click that link and it should take you to the site generating the email.

If the email is being generated by your live site, you may have an issue with the action scheduler. You would need to disable the weekly summary email by using a custom code snippet, which we’ve provided below:

// Disable WP Mail SMTP weekly summary email.
add_filter( 'wp_mail_smtp_reports_emails_summary_is_disabled', '__return_true' );

In case it helps, here’s a tutorial with the most common ways to add custom code like this: https://www.wpbeginner.com/beginners-guide/beginners-guide-to-pasting-snippets-from-the-web-into-wordpress/.

For the most beginner-friendly option in the guide above, I’d recommend using the WPCode plugin: https://www.wpbeginner.com/plugins/how-to-easily-add-custom-code-in-wordpress-without-breaking-your-site/. This will protect your code from updates and keep it easy to manage right within your WordPress admin area.

I hope this helps!

Thank you for your response. I’ll try this filter and see if that works and then try to get back to you.

I’ve had this problem on sites that have started off as dev sites and then gone to live. And I’ve had it on sites that have always been live.

But I think the bigger question is…. why is this feature turned on by default if your plug-in isn’t capable of turning it off without having to add extra filters to our functions file. If I’m smart enough to edit my functions file I’m probably smart enough to set up my own SMTP filters that do the same thing that you’re plugging does. That then defeats the purpose of your plug-in.

So again…. When are you going to actually fix this problem with your plug-in?

Hi @sgumby

Thanks for getting back to us.

This filter was provided as a workaround for users that run into this issue. The setting to disable the weekly email summaries in our miscellaneous section works for the grand majority of our users.

We only see this issue come up once in a while. It could be due to a database issue, or a server/plugin/theme/custom code conflict, but the easiest solution outside of determining where the weekly summary is being sent from is to disable it using the filter we provided.

We apologize for the inconvenience of the weekly email summary still being sent out, but please know that the setting should work as expected.

I see this come up on pretty much every site I install it on because I forget to turn that feature off until I get the first email. And then it doesn’t want to turn off. I see plenty of other plugins that offer email summaries that have that feature turned off by default and then let us turn it on if we really want it. This email summary is kind of pointless unless I’m really trying to troubleshoot a problem and then I’ll turn it on.

Hi @sgumby

Thanks for getting back to us. That certainly is strange.

• Are all of the websites on different website hosts?
• For the websites that the issue occurs on, do they share common plugins, themes or custom code?
• Are you using one or more caching plugin?
• For the ones that had dev websites, was the feature disabled on bot the dev and live website?

Long story but I’m having to reply from a different profile.

I was not able to get that filter to work.  I still got a summary email from your plugin. 

There’s not a lot of commonality between the sites that are having this problem.  They are on different hosts .  The main site that we’re talking about is with GoDaddy and I know they like to force a whole lot of cache bologna on us…. So it’s possible that this is just cached somewhere that I haven’t been able to find.

Again I strongly suggest you have this disabled by default.  Anyone that wants a summary can then go in and check it.  And those of us that don’t care about the summary don’t need to bother with this.

Hi @adbri

Thank you for getting back to us. I’ve shared your feedback with our developers.

As for the issue itself, earlier I mentioned the unsubscribe link that appears at the bottom of the report email, just to confirm, when you click that link are you redirected to the corresponding domain?

Here are a few more potential reasons/workarounds.

1. It could also be due to a corrupted cron schedule or server-related issues. It is difficult to determine if this is the case without full command line access to the server.
   
   If you or your website host are comfortable with performing this step, please note the following.
   
   For WP Mail SMTP, we use?wp_schedule_event?to schedule the cron event when the plugin loads. If the setting to disable weekly email reports is checked, then it is cleared. What we would suggest is to clear the schedule and reset it.
2. You may also try installing a trusted 3rd party email logging plugin to check email logs and verify if the email reports are coming from your installation:?https://www.ads-software.com/plugins/wp-mail-logging/
3. If you haven’t already, depending on the email service/app you are using, you can block or filter the report emails so you will not see them in your inbox.

Ugggg……… ? It looks like the email was coming from a development instance I have of the site and I didn’t realize that it was in play still. ? I disabled it just now….. Those emails have been coming every Thursday morning so next Thursday if I don’t get an email for it I will log in here and mark this as resolved.

I’m sorry for the hassle.

But it’s still kind of proves my point of this option should be disabled by default.  ??

Hi @adbri

Thanks for getting back to us, I’m glad to hear that you were able to find the source of the reports.

Hopefully, this completely disables the reports and you won’t need to look into any of the other workarounds.

Please let us know if the issue persists.

Problem solved.? Thanks again for your help.