Disable email to admin is misleading

  • Resolved skirridsystems

    (@skirridsystems)


    11 months, 2 weeks ago

    Hi Guido,

    Sorry to start another thread, but this one had me confused until I read through the code to see what was actually happening.

    In my setup I am the admin, but the contact forms have a different email_to address as the emails need to go to the appropriate person. So I checked the ‘disable email to admin’ box thinking it would stop emails being copied to me. After I do this, the form send appears to be working (I get a thank you, we will respond ASAP message) but no email ever arrives with the email_to recipient. If I check ‘Activate auto-reply’ then the sender gets a copy of the email but nobody else does.

    So I think this is wrong for two reasons.

    1. Disable email to admin should really say something different like ‘disable all emails’ as it relates not just to admins.
    2. If emails are disabled, the ‘thank you’ message should be replaced with a ‘sorry, service not available’ message (or something like that) and auto-reply should also be disabled, otherwise it looks like the email was sent when it was not. In fact if email is disabled, maybe the whole form should be greyed out with a message show that the email form is not available at the moment so the user doesn’t waste time typing in a message that can’t be sent.

    Simon

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Guido

    (@guido07111975)

    Hi Simon,

    First, I don’t mind you started another thread because this only can make plugin better ??

    I fully understand what you mean, and I did not take “your situation” into account when adding this “Disable email to admin” option.

    Another user asked me to disable this email to admin because he ONLY wanted to list submissions in his dashboard. He did not want to receive a confirmation by email. But if you don’t list submisisons in your dashboard, nothing happens with the submission… Never thought of this.

    Should I add extra info to that setting? Such as:
    You can disable email being send to admin if you only want to list submissions in your dashboard.

    Guido

    Thread Starter skirridsystems

    (@skirridsystems)

    Sure, but I think it should be ‘Disable emails’, not ‘admin’ explicitly, and the comment could be:

    You can disable email being sent if you only want to list submissions in your dashboard.

    Simon

    Plugin Author Guido

    (@guido07111975)

    But there’s also an option for sending a confirmation email to the submitter (auto-reply). So these are 2 different types of email. This auto-reply email is disabled by default.

    Guido

    Thread Starter skirridsystems

    (@skirridsystems)

    Disable contact emails?

    Plugin Author Guido

    (@guido07111975)

    But yes, I should remove “admin” from the labels and info, to avoid confusion as you described. Never thought that an “admin” email address that is set by the email_to attribute can also be from a regular non-admin user.

    Guido

Viewing 5 replies - 1 through 5 (of 5 total)
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