Disable full screen on mobile (play inline on)

Hello @bomfimcaio

We apologize for any inconvenience caused.

We’ve noted the issue regarding video playback on mobile devices despite the “Play inline” option being enabled in Presto Player, particularly when using Elementor.

Our developers are actively working on a solution to resolve this issue. We’ll be in touch with further updates.

Appreciate your patience.

Thanks for your feedback @prajnajogi!

The weird thing is, I have another website built using Elementor + Presto Player and in this case, the video there is working well inline…

Please check it here: https://portugalsaude.rf.gd/alemsono1/

I tried to follow the same configuration in my new website, but it didn′t work…

Could you please evaluate it and try to check what I′m ding wrong?

Many thanks in advance!

Thank you @bomfimcaio for bringing this matter to our attention and for providing the link to your website for evaluation.

Our developers are working to identify and address the root cause or why it works in certain cases. Rest assured, we are actively working on a resolution, and we will provide updates as soon as additional details become available.

We understand the importance of seamless video playback for your website’s functionality and user experience. Your feedback and reports are invaluable to us as we strive to deliver a reliable and efficient solution.

Thank you for your patience and understanding as we work to resolve this issue.

I′m with this issue two.

where do you change this inline ?:

“despite the “Play inline” option being enabled in Presto Player”

@carvanda You will be able to find the “Play inline” option in the Video Settings. Screenshot: https://bsf.d.pr/i/5MtmnG

I hope the information will help. Feel free to get back to us if you have any other queries.

I’m using a playlist with shortcodes and don’t see that option in the code

@carvanda Presto Player Playlist is a feature of Presto Player Pro. Unfortunately, according to the rules set by WP.org, we are unable to offer support for the Pro version here.

However, we’re committed to assisting you in resolving this issue. To receive dedicated assistance, could you please open a support ticket using the following link: Support Ticket. Our support team will be delighted to work with you to resolve the error swiftly.

Sorry, I didn’t know that I can post this here.
But the truth is that with the pro support you don’t solve this issue.

Neither for me or for the other people.
I have the mobile issues since January and all you say is that is being solved and that the issue is with other plugins.
WordPress should investigate your plugin and your posture, and prevent this from being in www.ads-software.com.

This should be a banned commentary, as WordPress always do.

For PRO support please go to vendor’s site and use their ticket system

https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products

@carvanda I apologize for the ongoing inconvenience you’ve experienced with the mobile issues. Your feedback is valued, and I understand your frustration with the situation.

To ensure we address this matter promptly and effectively, could you please share the ticket number associated with your support request? This will enable us to investigate the status of your case and provide you with a swift resolution.

Thank you for your patience and cooperation. We’re committed to resolving this issue.

@bomfimcaio On the Presto Player 2.3.3 update, we have fixed the Playinline setting not applying with some page builder modules. Could you please update the Presto Player plugin to the latest version and verify if the issue is resolved now?

@bomfimcaio As there has been no response from you for over a week, I will mark this thread as resolved. If you continue to experience any issues, please feel free to contact us back via a support ticket or here on the forum.