disable loading js files from chat on a certain page

  • Resolved minasato1

    (@minasato1)


    3 years, 4 months ago

    Dear smartsupp team,

    I think this problem has been mentioned once https://www.ads-software.com/support/topic/hide-remove-chat-from-a-specific-page/
    I know that in the document it says I should use code _smartsupp.hideWidget = true;
    and _smartsupp.hideMobileWidget = true;

    But how could I use it corectly. I do not know javascript could you explain to me what should I use, how and where to use this code to prevent chats files(javascript) from running on a certain page?

    Thanks and looking foward to your reply.

    Best regards,
    Holz

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  • Plugin Author Smartsupp

    (@smartsupp)

    Hello!

    Thank you for reaching out and we are very sorry for the late reply to your question.

    Unfortunately, we are providing only the API and we cannot help you with the installation itself. As it is an advanced feature (API) it should be done by your developer or someone with technical knowledge who should implement it on your website.

    I’m sorry I couldn’t be more helpful. However, if you have a specific question regarding the installation, please contact our support team at [email protected] and they’ll be happy to help you.

    Have a great day!

Viewing 1 replies (of 1 total)
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